Job Description

Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply!Position Scope:Accountable to the Office Manager, the Dispatcher, participates as an integral member of the Canada Supply Chain team and performs duties in accordance with the mandate and priorities of Scotts Canada Ltd. The Dispatcher works to direct the daily procedures and making the schedule for the next day. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, assure product deliveries are timely, and communicates service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the customer and in conformance with company procedures, which involves daily communication and interaction with drivers and customers.Position Overview:The Dispatcher works to direct the daily procedures and making the schedule for the next day. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, assure product deliveries are timely, and communicates service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the customer and in conformance with company procedures, which involves daily communication and interaction with drivers and customers. The Dispatcher may be required to work on holidays and weekends from time to time.Specific Accountabilities:Co-ordinates and in the following duties: shipping, receiving, storing, distributing and maintaining inventories of materials, dispatching products to clients; scheduling transportation of product;Liaise with clients: receive and confirm details of orders, maintain effective proactive client communications including tracking and tracing results as needed;Enter, manage and dispatch all orders within TMS;Arrange appointments and scheduling;Maintain positive, caring and supportive communications with clients, and drivers;Direct any e-mail / phone calls / faxes or PDF files to the correct department or person;Responsible for order entry, using a check list for accuracy. This includes pick up/delivery addresses, contacts at each location, PO/SO/Reference #s, using our checklist to be thorough and precise;Resolving any issues regarding any order with the carrier brought to dispatch by Customer Service;To track and trace current loads;Inform the customer the whereabouts of their freight via email, or phone;May perform the same duties as workers supervised;Carry out any additional duties as assigned.Requisite Qualifications:Minimum 2 years dispatch experience within an asset dispatch environment;Excellent communication skills;Strong knowledge of office software (Excel, Word, Google suites, others);Excellent problem-solving skills able to think on your feet;Ability to gather data, compile information, and prepare reports;Ability to work independently & expeditiously, including working under tight timeframes and competing priorities;Demonstrated sound judgement, tact, initiative and flexibility;Focused on meeting commitments & customer satisfaction;Strong organizational and coordination skills.COME GROW WITH US, WHERE THE GRASS REALLY IS GREENER!Not interested in this role? Check out our other career opportunities and learn more about what it\xe2\x80\x99s like to work at Scotts MiracleGro by accessing our Talent Network:The Scotts Miracle-Gro Company (NYSE: SMG) is the world\'s largest marketer of branded consumer lawn and garden products, with a full range of products for professional horticulture as well. Scotts Miracle-Gro has helped to grow the nearly $7 billion global consumer lawn and garden market through product innovation, industry-leading advertising efforts and its trusted brands.The brands and products within our portfolio include: Scotts, Miracle-Gro, TomCat, Ortho, RoundUp, Bonnie Plants, Osmocote, Earthgro and Fafard.Scotts is an EEO Employer.Notification to Agencies:Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.

Scotts Miracle-Gro