Job Description

Summary: The role of the Operations support role is to support overflow demand and holiday coverage for all departments in dispatch. The successful candidate will be trained on all positions within the Dispatch department. This position is required to be held by staff looking to advance towards supervisory and management roles within the XTL Group of Companies.

Skills and Abilities:

• Must have 1-2 years of experience, either in transport or related industry;
• Must have good geographical knowledge;
• Strong computer skills
• Strong Communication skills;
• Strong attention to detail and a high degree of accuracy;
• Ability to evaluate data and options for action and to reach sound conclusions;
• Must be team player with strong commitment to quality and customer service;
• Ability to multi-task and manage priorities, meet deadlines, work under pressure and take on additional tasks;

Responsibilities:

• Ensure phones and satellite messages are answered promptly
• Ensure load specific and operations related documents, gate-passes, time cards and faxes to customs are administered in a timely and effective manner;
• Responding to various types of operational issues including but not limited to: equipment breakdowns, driver reassignments, custom or border delays, load delays or cancellations, overweight loads, etc.
• Communicate efficiently with driver to ensure continuous service to customer and team
• Communicate clearly to team of ongoing issues what can be fixed / made better
• Find creative solution for different problems (breakdown, backhaul, etc.)
• Challenge driver times also meaning minimize wasted time
• Work towards a system where driver know the task they have to do and we only communicate the exceptions
• Improve driver retention
• Assist planners with overflow dispatching
• Fill in planning role when needed.
• Support any team member who needs assistance

Trouble Shooting:

• Establish and put in place a plan for loads that do not seem or will not be meeting service commitments. This includes communicating information to customer and customer service
• Ensuring proper type of equipment is assigned to customers and trailer bank commitments are not depleted;
• Ensure yard check, load security, heated load and inactive trailer monitoring;
• Relay information, obstacles and discrepancies to driver managers, operations, customer service, and other various departments (when necessary) and in order to prevent systematic service failures;
• Monitoring for hazardous or time sensitive maintenance flags and assigning equipment accordingly;

We offer:

• Competitive compensation package
• 100 % Group Benefits Paid by XTL (including Medical, Dental, Vision, and Life Insurance)*
• RRSP Program match up to 3% by XTL*
• Clean and safe environment
• Open Door Policy
• Employee assistance program
• Extended health care
• EFAP Offered

Job Type: Full-time, Permanent

Schedule: Mon to Fri - 8am to 5pm (Flex availability required)

Work Location: 75 Rexdale Blvd., Etobicoke, ON, M9W 1P1

Please contact: Purnima Wahi

Talent Acquisition Supervisor

Purnima.wahi@xtl.com

416-742-2345 ext. 9054

Cell : 647-463-0470

XTL is an equal opportunity employer who embraces diversity in the workplace. Each nomination is deemed equivalent, regardless of whether it is submitted by a woman, a man, a member of a visible minority, an Aboriginal person or a person with a disability. The masculine is used only for the purpose of lightening the text. We invite all interested persons to apply but only candidates selected for an interview will be contacted.

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XTL Transport, Logistics, Distribution