Job Description

Company Overview

Since 1996, Mustang Freightways Ltd has established itself as a reputable regional carrier, leading the industry with legendary service. Specializing in general freight transportation, the company offers both Less Than Truckload (LTL) and full truckload services across multiple locations.

Overview

We are seeking an enthusiastic and motivated

Dispatch Support Clerk

to join our team

on site, at our Acheson facility

. This role is responsible for assisting in the dispatch office with call taking, answering email inquiries and booking appointments. The role includes providing support in a fast paced, high call volume office environment and will assist in completing operational and data entry tasks as necessary in a timely and accurate manner.

The successful candidate is available Monday to Friday from 7am to 3:30pm.

Key Responsibilities

Book appointments for local freight, and ensure storage charges added Call-taking When issues arise discuss resolutions with AM Supervisor Provide appointment sheet to AM Supervisor daily When issues arise discuss resolutions with AM Supervisor and Dispatcher Respond email pick-up requests Breakdown, verify and process driver delivery paperwork. Answer phone and email inquiries by customers to arrange pickups and deliveries. Adhere to corporate and departmental policies and procedures Manage interline and agent pick-ups Answer operations emails Assist with POD entry if needed Cut DPO's if needed Skeleton bill bills dropped at the dock as needed Answer phone and email inquiries by customers to arrange pickups and deliveries Adhere to corporate and departmental policies and procedures Performs other duties as required
We are looking for a positive and reliable individual to support our operations team. The successful candidate should possess the following qualifications:

Previous experience with dispatch/call center environment an asset Transportation industry knowledge and experience an asset (i.e. shipping/receiving, scheduling, appointment booking) Advanced computer skills - Outlook, Excel, Word Previous knowledge or experience with AS400 considered an asset. Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Able to work well under pressure and able to deal with change Strong attention to detail Very organized, with excellent multi-tasking and problem-solving skills Excellent customer service/communication skills Strong work ethic and positive team attitude

Work Conditions

Manual dexterity required to use desktop computer and peripherals Overtime as required Lifting or moving up to 10lbs may be required

Mustang Freightways Ltd is an equal opportunity employer. We are committed to building a culture of inclusivity and accessibility by promoting and encouraging a welcoming, respectful, and diverse workforce.

Please reach out to accessibility@mustangfreight.com / careers@mustangfreight.com if you require accommodations during the application process.

Job Type: Full-time

Pay: From $47,500.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off
Work Location: In person