Job Description

Looking for a rewarding career with a growing company? Love working with people? Enjoy a variety of work on a daily basis? Are you comfortable working independently and with a group?

More than North America's best and largest pilot car network, we are a family of knowledgeable, skilled, and experienced professionals who genuinely love and care about what we do. ODS is a benchmark for expertise and customer service in our industry with an enviable leadership position and reputation that we built one relationship and one successful load at a time Check us out --> www.odsna.com

ODS North America is currently looking to hire a Dispatch Specialist to join our team.

Requirements:

Receive, respond to, and prepare client work orders (via email/phone/web) within 30 minutes Plan/schedule/dispatch/coordinate pilot escort / negotiate rates for over dimensional transportation as well as route surveys for all North American customers, as per Canadian provincial and U.S. state regulations as well as per customer's requirements Continuous follow up on open orders to coordinate the services and schedules required for every stage of the customer's order to ensure the entire job is done in a timely and efficient manner. Confer with customers and/or supervising personnel to keep them informed, proactively address situational requirements, and resolve problems. Monitor, adapt and react accordingly to evolving situations. Offer information, knowledge, advice, suggestions, assistance, services and support to our customers and vendors with regards to their specific job requirements Ensure all orders are up to date with required information (notes, rates, info, etc) Enter & request updated credentials from vendors to ensure required conformity Assist & support management in daily responsibilities & special projects as necessary Take part in an on-call rotation to ensure after-hours requests are fulfilled Ensure customer satisfaction is maintained at all times at a ODS level of expectations
ODS offers its employees the option to work from home (note that 6-8 week in-office training is required at our Vaudreuil office)

If this feels like a good fit, we'd love to hear from you!

Job Types: Full-time, Permanent, Casual

Pay: $55,000.00-$65,000.00 per year

Benefits:

Casual dress Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Work from home
Work Location: Hybrid remote in Vaudreuil-Dorion, QC