Job Description

Seeking Our Next Awesome Dispatcher - Join Our Growing Team!

About Us:

At DWC Patient Transfer Services, we provide reliable, compassionate, and timely non-emergency medical transportation services to individuals in need via SUV, wheelchair and stretcher. We're dedicated to serving our community with care, safety, and professionalism -- and we're looking for a highly organized and motivated dispatcher to help keep our operations running smoothly.

:

As a non-emergency medical dispatcher, you'll be the central point of communication between patients, drivers, healthcare facilities, and internal staff. You'll schedule and coordinate transportation services, monitor trip progress, and ensure timely and safe delivery of services.

Shifts Required (12-hour Shifts):

Monday & Friday - 6:00am to 6:00pm
Tuesday (Bi-Weekly) - 6:00pm to 6:00am. This position is a night shift with the ability to work from home.

Responsibilities:

Dispatch drivers efficiently based on trip schedules and routes
Monitor vehicle locations using GPS tracking systems
Communicate with drivers, patients, and care facilities via phone/text/app
Respond to last-minute trip changes or emergencies with flexibility
Ensure all trips are completed on time and according to client requirements
Maintain accurate trip logs, notes, and reports in dispatch software
Collaborate with customer service and billing departments as needed

Requirements:

Strong multitasking, communication, and problem-solving skills
Ability to stay calm in high-pressure situations
Ability to use computers, tablets, and dispatching software

Benefits:

Competitive hourly wage + potential for overtime
Health, dental, and vision care
Growth opportunities within a fast-growing company
Supportive and mission-driven team environment

How to Apply:

Send your resume to employment@dwcpts.com or apply online at https://www.spts.ca/employment/

Job Types: Full-time, Part-time

Pay: $20.00-$25.00 per hour

Expected hours: 24 - 36 per week

Benefits:

Dental care Extended health care On-site parking Vision care
Work Location: In person