Job Description

Why Join DSL

At DSL, our purpose is simple:

creating moments of joy, one serving at a time

. As Canada's largest provider of premium foodservice equipment, we sell, service, and maintain equipment while building strong customer relationships and delivering peace of mind.

With over a century of expertise, we are known for technical excellence, a customer-first mindset, and strong after-sales support, offering not just stability, but real opportunities for growth and impact.

What we offer:

Competitive compensation & comprehensive health benefits 3 weeks paid vacation RRSP matching program or Health Spending Account Eligibility-based benefits
Education & professional development support Strong culture built on trust, accountability, and teamwork Clear opportunities for advancement within the service organization

Your Opportunity

Reporting to the Director of Service, the Dispatch Coordinator is responsible for planning and managing technician workloads, ensuring efficient service delivery while keeping technicians, customers, and leadership aligned.

What You'll Do

Manage and prioritize the dispatch call board, assigning work based on technician skill, territory, and service urgency Schedule and coordinate service calls to meet customer expectations and priority commitments Build and balance daily and weekly technician workloads, adjusting in real time Coordinate preventive maintenance (PM) and Brush Butler schedules Ensure technicians are prepared with job details, parts, and customer information Resolve scheduling conflicts in collaboration with service, parts, and leadership teams Maintain technician schedules including vacation, travel, on-call, and time-off coverage Communicate with customers to confirm appointments and provide service updates Support parts coordination and technician training scheduling Adapt quickly to changing field conditions while maintaining service continuity
Responsibilities may evolve as the role and service operation grow.

Your Impact

This role is for a detail-oriented dispatcher with strong communication skills who thrives in a fast-paced environment and ensures service excellence by balancing priorities and resolving conflicts.

What We're Looking For:

1 - 3 years of experience in dispatch or a similar operations role

Proficient with computers and Microsoft applications, including Excel, Outlook, and Teams

Strong communication and listening for understanding

Excellent problem-solving skills in a fast-paced environment

Highly organized with the ability to multitask effectively

Effectively manage and de-escalate conflicts calmly and professionally

Flexible and adaptable to changing schedules, priorities, and service demands

Builds relationships with team members and customers

Self-motivated and able to work independently

If you enjoy owning outcomes, improving processes, and being trusted to make smart operational decisions - this role is for you. Learn more at

www.dslinc.com

Apply Now

Send your resume and cover letter to

hr@dslinc.com

Subject: Dispatch Coordinator - Edmonton

Only candidates selected for an interview will be contacted.*

Job Types: Full-time, Permanent

Benefits:

Dental care Extended health care On-site parking Paid time off RRSP match Vision care
Experience:

Dispatch: 1 year (required)
Location:

Edmonton, AB T5L 3H6 (preferred)
Work Location: In person