Job Description

Position Details

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Posting Information

Posting Number

CK53929P

Position Title

Dispatch Centre Operator

No. of Staff Required

2

Position Type

FT

If Term position, enter length of Term in months

n/a

Position Groups

IAFF

Division

People & Protective Services (DV139)

Department

Fire Department (DP133)

Department Name

Branch

Fire Communications and Emergency Management (BR135)


Organizational Information

Purpose of your Position - Non Union

Classification Summary - Union

The Kelowna Fire Communication Centre handles all 911 calls for over 58 fire departments within the regional Districts of the Central Okanagan, Okanagan Similkameen, Kootenay Boundary, East Kootenay, Vernon and Okanagan Indian Band (OKIB). Our dispatch team processes emergency and non-emergency radio and telephone calls for over 40,000 incidents each year. This is an ideal job for an independent thinker with good computer skills who can listen and multitask while typing a minimum of 40 words per minute. You must be physically able to sit for long periods, be able to work 10 hour day shifts and 14 hour overnight shifts plus be able to work a flexible work week comprised of scheduled shifts and relief shifts averaging 42 hours per week.

A Fire Dispatch Centre Operator receives, directs and dispatches emergency and non-emergency calls. Fire dispatchers are often the first point of contact when someone calls in to report a fire or other emergencies. They must remain calm and gather essential information quickly and accurately. Throughout the incident, dispatchers maintain communication with first responders on the scene to provide updates, relay additional information, and coordinate additional resources if necessary. As an organized and excellent communicator with great multi-tasking skills, you will handle different urgent requests during your shift. You can prioritize and use good judgement to make quick decisions. Based on the information given, dispatchers evaluate the seriousness and type of emergency. Dispatchers should be familiar with radio systems as they constantly monitor radio channels to keep track of ongoing incidents, updates from field units, and incoming calls for assistance.

Duties - Union

Understands, operates and maintains equipment used in the receipt, retention and

retrieval of all calls.

Completes all records, maps and pre-plans as required. Ability to process Emergency and non-emergency calls effectively, in a timely manner. Ability to differentiate between fire prevent ion, fire suppression, support services and

specialty skills within the department.

Knowledge of the geographic layout of the City of Kelowna and the Regional District. Knowledge of basic fire codes, various information retention systems, and an

understanding of mapping and pre-plan systems used by the Fire Department.

Results and Activities - Non union

Credentials - Union

Knowledge - Non Union

Skills & Abilities - Non Union

Competencies

Typing- 40 wpm Teamwork Service Excellence Objective/Logical Computer Literacy Communication Excellence



Posting Text

Physical Demands

Special Instructions to Applicant

Additional Hiring Information

Internal candidates please note that in order to be considered based on your seniority, applications must be received by 4:00pm on December 30, 2025.

Testing will be required.

Pay Rate

$37.11 per hour

Posting Date

12/17/2025

Closing Date

01/05/2026

Days of Work

Flexible - 10 hour days and 14 hour overnights

Standard Hours per Day

12

Hours of Work

Flexible work week comprised of scheduled shifts and relief shifts averaging 42 hours per week - averaged over 2,184 hours annually.

Work Location

FIREHALLS

Specify Work Location

Station #1

Documents Needed to Apply

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Required Documents

Resume

Optional Documents

Cover Letter

Other Document 1

Other Document 2

Other Document 3

* Other Document 4