Job Description

Company Overview

Discover Banff Tours provides small group and individual sightseeing tours and activities in both summer and winter. Our mission is to deliver personalized experiences that showcase the beauty of Banff National Park and the surrounding Canadian Rocky Mountains.

Summary

We are seeking a Dispatch and Yield Coordinator to join our team in Banff, Alberta. In this pivotal role, you will oversee the schedulingn of our transportation operations, ensuring smooth operations for our tours and charter transfers. Your leadership will be essential in enhancing our commitment to exceptional customer service and operational efficiency.

Responsibilities

Manage daily dispatch operations to ensure timely departures and arrivals. Coordinate with drivers and tour guides to optimize routes and schedules. Oversee transportation management systems for effective logistics planning. Maintain communication with customers regarding tour details and changes. Analyze operational data to improve efficiency and service quality. Train and support staff in dispatch procedures and customer service best practices. Collaborate with other departments to ensure seamless tour experiences. Handle any issues that arise promptly, maintaining high standards of service

Responsibilities

- Assign guides/drivers & Vehicles in our reservations stem
- Optimize the personnel and vehicle assignments to optimize resource efficiency
- Overseeing and maintaining the guides schedule on a week in and week out basis
- Maintain an accurate schedule that reflects the day to day updates from our reservations system
- Communicate daily with our reservations team to allow for booking of far- reaching tours as well as last minute bookings
- Communicate daily with guiding/ driving staff to ensure staff are aware of guiding and driving duties
- Thoroughly understand the legal limits that drivers have operating commercial vehicles in Canada
- Maintain a relationship with the guide/ driving team; good communication will be key

- Coordinate with our Mechanic Shop Coordinator to ensure required vehicles get sent in for service

- Assist with operational emergencies if they arise

Requirements
- High attention to detail
- Computer skills (company uses MAC but a general tech knowhow is key)
- Able to communicate clearly by email, telephone and face to face
- Excellent analytical skills with the ability to interpret data effectively.
- Strong typing skills for accurate data entry.
- Ability to work in a changing environment able to make flexible changes as the needs arise

Job Types: Full-time, Part-time

Pay: $23.00-$26.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Extended health care Paid time off RRSP match
Work Location: In person