If you previously applied during the original posting period of January 11, 2023 to January 17, 2023, no need to reapply as all applications will be considered. Thank you
JOB INFORMATION
Requisition ID: 7313
Number of Vacancies: 1
Department: Human Resources (20000040) - Occ. Health & Claims Mgmt (30000063)
Salary Information: $78,624.00 - $98,280.00
Pay Scale Group: 8SA
Employment Type: Temporary up to October 28, 2024
Weekly Hours: 35, Off Days: Saturday and Sunday Shift: Day
Posted On: March 22, 2023
Last Day to Apply: March 28, 2023
Reports to: Manager, Non-Occupational and Short-Term Disability


The Toronto Transit Commission (TTC) is North America\'s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC\'s vision is to be a transit system that makes Toronto proud. The TTC\'s recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

General Accountability

Administers, implements, monitors and maintains the disability management programs. This involves case management, facilitation of return to work, short term disability (STD) benefit administration, and liaising with third party providers, employees, union representatives and work location management. The role provides guidance on occupational and non-occupational injury or illness policies and programs.

Key Job Functions

• Perform medical and case management activities in compliance with Occupational Health and Safety legislation, WSIB legislation and related TTC programs and policies.
• Manage complex disability, return to work, and/or accommodation cases
• Obtain and review objective medical information to support claim adjudication process
• Review and confirm return to work clearances including medication review to ensure compliance with company policy on medication usage in the context of job safety and junction
• Address return to work barriers, coordinate services to assist with the employee rehabilitation and develop, implement and monitor return to work plans.
• Preparation of case management action plans, permanent medical restriction (PMR) approvals, medical consultant reviews, and complex case file reviews
• Work with various stakeholders to schedule, plan, implement, and track progress of return to work plan.
• Review and audit benefits data to ensure billing correct, determine trends in benefit plan administration, and report on related data.
• Establish and maintain working relationships with various stakeholders in order to cooperate on matters of mutual concern.
• Proactive monitoring and management of cases and return to work plans including and addressing issues in a timely manner
• Prepare for and facilitate assessments as covered under the Collective Bargaining Agreement or other policies as required.
• Provide assistance and support in the development and implementation of projects, initiatives including but not limited to sharing resources, knowledge, or expertise with others.
• Keep accurate records, systems, processes, reports, and other documentation stored and updated in accordance with relevant policies or standards.
• Demonstrate behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC\xe2\x80\x99s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC\xe2\x80\x99s policies.
• Participate in the TTC Customer Service Ambassador Program.

Skills

• Apply analytical skills
• Communicate in a variety of mediums
• Use office technology, software and applications

Education and Experience

• Completion of a post-secondary college diploma or university degree in a related discipline (Human Resources, Health Care, Rehabilitation) or a combination of education, training and experience deemed to be equivalent.
• Several years of related work experience in disability/absence management and/or rehabilitation, return to work planning, attendance support and WSIB case management.
• Certification as a Certified Disability Management Professional (CDMP) or a Certified Return to Work Coordinator (CRTWC) through the National Institute of Disability Management, or equivalent is an asset.

Additional Requirements

• Sound knowledge of disability management practices and policies.
• Thorough working knowledge and understanding of relevant standards and acts including Occupational Health and Safety Act, Workplace Safety and Insurance Act, Employment Standards Act, Human Rights Code and related legislation; and knowledge and understanding of privacy and confidentiality provisions with respect to personal health information and other personnel matters.
• Working knowledge of Return to Work Programs and Duty to Accommodate requirements.
• Demonstrated ability to prioritize work, multi-task and manage internal/external relationships effectively.
• Sound judgement and excellent communications skills as wells and conflict resolution skills.
• Excellent organizational, interpersonal, problem solving and decision making skills.

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC\xe2\x80\x99s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.