Job Description

What is the opportunity?
The role is available in the following provinces: Ontario, New-Brunswick, Nova Scotia, Alberta, Manitoba and Prince Edward Island.
As a Disability Claims Analyst you will adjudicate and manage disability claims in a team-oriented, multi-disciplinary, and digital environment. You will be responsible for ensuring claims are recertified and paid in accordance with policy and unit procedures, while delivering superior client service. You will be required to apply appropriate risk management strategies which impact the company's financial results, reputation and regulatory risks, client relationships, and business retention.
What will you do?
Adjudicate claims by utilizing a multidisciplinary claim management model to ensure objective, fair and thorough claim adjudication, while complying with policy provisions, procedures and regulatory requirements
Provide the highest level of customer service and manage reputational risk
Manage a large caseload of disability claims, calculate benefit payments and implement claims management and return to work strategies, where warranted
Professionally communicate approval or denial decisions to clients
Given the very sensitive nature of the information gathered in the adjudication process, extreme care must be exercised in the handling of a claim in order to guard against any breach of confidentiality
Effectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close
What will you need to succeed?
Must-have
Post-secondary education, preferably in healthcare or related field, or related work experience
Fluency in English, both oral and written
Strong analytical, critical thinking and decision-making skills, with the ability to multitask and balance multiple goals and priorities
Excellent customer service and telephone skills with the ability to communicate complex and difficult information with professionalism and empathy, including phone calls with client who may be emotional or have mental health conditions
Ability to work independently in a structured environment, with proven time management, organizational and problem-solving skills
Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)
Nice-to-have
Ability to effectively manage change
Proven disability claims experience, ideally in Group Disability Claims
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Competitive pay and high-earning potential
All the tools, training, and team support you need to grow your career
Flexible work/life balance options
Sophisticated RBCI software tools to boost your productivity
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager
Job Skills Active Learning, Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement Negotiations
Additional Job Details
Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City: Mississauga
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: INSURANCE
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-10-16
Application Deadline: 2025-10-31
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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