Job Description

Permanent Full Time




We are looking for a Bilingual Disability Case Manager in Ottawa, ON.


In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions.The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability.

Why join Canada Life:

Hybrid workstyle that includes some rotational in-office & work-from-home capabilities. An extensive and renowned online training program to provide you all the necessary tools to be successful in this position. Career opportunity advancement. Competitive salary and annual bonus program. $2000 education reimbursement per year. Flexible benefits and employee discount program. Paid vacation, personal day, and employee volunteer day allotment. Competitive pension plan and life insurance plans. Advantageous share ownership program. Centrally located offices with easy access to public transportation.

What you will do:

Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties. Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing to the applicant, employer, physicians or medical service professionals, lawyers and respond to all inquiries. Use your critical thinking skills to make decisions based on the results of your overall assessment of each claim. Implement return-to-work programs and coordinate with the employer. Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.

What you will bring:

Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs. Experience or training in one of the following fields: health and wellness, disability and life or health insurance, injury claims, or customer service. Strong interpersonal, listening and communication skills in a client-facing environment. Effective planning, organizational and time management skills. Solution-oriented and strong decision-making skills. Team player and with the ability to work independently. Tech savvy - adaptable and proficient with new programs/systems Reliability Status Security Clearance - this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.

The base salary for this position is between

$56,000.00 minimum

- $83,900.00 maximum

annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.



Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.



Be your best at Canada Life- Apply today!



Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.



You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.



Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.



Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.



We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.



It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.



Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.



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