Job Description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.

Affirm\'s Service Infrastructure team is building a large-scale, massively distributed, fault-tolerant global infrastructure shared across multiple financial products, merchants and vendors. Ensuring that our infrastructure is transparently available to engineers and scales efficiently to stay ahead of business growth is a critical part of Affirm\'s success story. The Service Infrastructure organization is responsible for building and scaling foundational infrastructure and frameworks across multiple AWS regions, Multi-region/DR strategy, Kubernetes (k8s) fleet management, Capacity Engineering, Observability and SRE to enable high availability, reliability and security for Affirm partners and customers. We pride ourselves on our culture across engineering design, architecture, writing detailed tech specs and automating running large scale operations via code.

As the Director of Service Infrastructure you will be responsible for developing the organizational and technical strategy to hire and build a world class team to enable the highest levels of Reliability, Performance, and Operational Excellence to support Affirm scale and growth. You will be working closely with other Affirm leaders to develop strategy, and mentor leaders on the team developing and supporting the software and systems that allow the rest of engineering to produce and deploy software that is scalable, reliable and secure.

What You\'ll Do

• Lead the organization by hiring, coaching, managing, and supporting a team of senior engineering leaders in management and technical contributor roles.
• Foster a culture of technical excellence, humility, constant improvement, and rigor to build a team that can confidently tackle complex challenges across multiple technical domains.
• Provide leadership in development of a technical architecture and strategy for a complex and quickly growing business and serve a broader engineering team.
• Ensure that our systems maintain world class performance and availability as we move from a monolithic to service oriented architecture.
• Expand the engineering organization by rapidly hiring an exceptional and diverse group of engineers, taking advantage of our remote-first model of working.

What We Look For

• Strong experience leading multiple engineering teams to deliver high quality software, systems, and support through iterative improvement and regular deployment of services at scale to support other engineering teams, products, and business outcomes.
• Track record of successfully leading engineering teams at both rapidly scaling startups and complex larger technology companies.
• Expertise in synthesizing complex technical requirements, designs, trade-offs, and capabilities into clear decisions and communication across multiple engineering teams in a timely manner.
• Extensive experience building and owning large-scale, geographically distributed backend systems.
• Track record of successfully mentoring and developing leaders in management and individual contributor roles.

Location - Remote Canada

#LI-Remote

Affirm is proud to be a ! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.

[For U.S. Candidates] All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account. The grade for this position is noted above and in accordance with various U.S. pay transparency laws, we provide the base pay range and benefits for our U.S.-based positions in the links below:

Jobs in Grades 21-54:

Jobs in Grades 61-74:

If you got this far, we hope you\'re feeling excited about this role. Even if you don\'t feel you meet every single requirement, we still encourage you to apply. We\'re eager to meet people who believe in Affirm\'s mission and can contribute to our team in a variety of ways-not just candidates who check all the boxes.

Inclusivity:

At Affirm, People Come First is one of our core values, and that\'s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program and our progress thus far in our .

We also believe It\'s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

By clicking "Submit Application," you acknowledge that you have read the , or the for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm