Job Description

Company Description

***Candidates should be based within the GTA to be considered for this role.***

Momentum Financial Services Group, formerly Money Mart Financial Services is a leading provider of financial services in North America. For 40 years we\'ve been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 700 locations and robust digital and mobile platforms, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart\xc2\xae brand and in Quebec as Insta Cheques\xc2\xae and in United States as Money Mart\xc2\xae and The Check Cashing Store\xc2\xae.

Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment.



GENERAL FUNCTION

The Director, Retail Enablement and Optimization will be responsible for providing strategic and operational leadership in the areas of Continuous Improvement, Project Integration, and Store Communications. This individual will collaborate with various teams to drive efficiency, effectiveness, and consistency in retail operations, ultimately enhancing the customer experience and maximizing business outcomes.

JOB DESCRIPTION:

• Monitor and compare operational metrics to plan and historically harmonizing/standardizing processes.
• Build adhoc incentive plans.
• Build employee feedback and communications strategy in partnership with Operations; evolve and improve the day-to-day communications approach, methodology and tools.
• Sponsor and support revenue growth opportunities
• Sponsor and drive forward opportunities to bring benefits (financial and other) to Retail Operations
• Identify ways to improve policies, procedures, and processes relating to Retail operations staying abreast of industry innovation and best practices.
• Enable retail innovation, facilitating pilot programs and evaluation of results in advance of larger roll-out decisions.
• Collaborate and plan closely with Product Owners and store operations teams to innovate and execute for our stores.
• Build and own the retail enablement backlog of process improvement opportunities.
• Collaborate with business product owners for continued systems optimization.
• Align with store operations to manage appropriate pace of change.
• Sponsor and support the team on deep dives on critical business processes to evaluate efficiency and effectiveness.
• Collaborate in the process optimization opportunities for the Company.
• Deep understanding of business-to-business sales, revenue management, and marketing subject area.
• Aligned with the company\'s business and sales strategy, you will develop and implement the action plan to achieve the global sales objectives.

Qualifications

EDUCATION

• An Undergraduate Degree - business, economics, finance, logistics, or in a related field.

EXPERIENCE

• Minimum of 10 years of relevant experience.
• Minimum 5 years\xe2\x80\x99 experience in a Continuous Improvement Retail environment
• Retail or Financial Industry background
• Experience running budget & expense.
• Project management and implementations
• Forecasting and reporting

SKILLS

• People Leadership:
• Lead functional team and drive engagement.
• Coach, develop and empower members within functional team.
• Communicate employee engagement results and commit to engagement action plan.
• Strong business acumen
• Strong communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Momentum Financial Services Group