Job Description

Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada is looking for a dedicated

Director of Service Delivery

to join our team.

Salary

: This position has a salary range of $92,702 to $127,464, commensurate with qualifications and experience.

Hours of Work

: 36 hours per week

Status:

Full-Time, Permanent, Exempt

Location

: This position is based in Kamloops or the surrounding area. The successful candidate will be required to work on-site at our Kamloops locations for a minimum of three days per week. The role also includes oversight of our Chase office, requiring occasional travel to that location. Additional travel may also be required.

Application closing date:

July 4, 2025



Open Door Group provides free employment services for everyone, building communities that are diverse, inclusive, accessible for everyone to thrive. We support individuals in achieving personal success through meaningful employment and community connections.


The

Director of Service Delivery

is responsible for overseeing all service delivery in the Kamloops-Thompson area, including Chase, as well as virtual services for the full interior region. This role ensures operational excellence through effective team leadership, the provision of expertise, and leadership of service delivery across the organization. Reporting to the Chief Operating Officer, this position is responsible for developing and executing comprehensive strategies and activities to support successful service delivery and outcomes for clients and key stakeholders.


The Director will support the development of high performing teams through effective management and development of leadership staff and is responsible for embedding ODG's organizational values and guiding principles throughout the team. This role sits on the Executive Committee and is responsible for ensuring that service delivery strategies and operations are in alignment with the goals of the organization.


The Director will be an external face of the organization in regional/local communities, along with being a key decision maker on regional/local governance and planning committees. Working collaboratively with cross-functional teams, organizations, partner networks and government funders, the Director of Service Delivery builds relationships to facilitate the sharing and leveraging of shared service delivery practices, emerging trends, and enhancement opportunities.



Examples of core areas of responsibility include:

Leadership:

This role is responsible for developing and implementing strategies that motivate and engage employees, while building cohesive, high-functioning teams. You will coach and support a team of direct reports, set performance standards, track success metrics, and use data to continuously improve the employee experience.
As a key member of the leadership team, you will collaborate with the Executive Committee on organizational priorities and lead initiatives that strengthen service delivery. You'll oversee hiring, onboarding, and performance management for your team, while also supporting leadership development and professional growth across the organization. This role is ideal for someone with strong coaching skills, a commitment to inclusion and customer excellence, and a proactive approach to team and organizational development.

Service Delivery Leadership:

This role sets the vision for service delivery in alignment with organizational goals and funder expectations, while driving operational excellence and strategic planning. You will lead budget and workforce planning for service teams and ensure optimal staffing to support service outcomes.
As a subject matter expert in client engagement and customer excellence, you will stay informed on industry trends, legislation, and best practices to continually enhance service effectiveness. The role also involves spearheading diversity and inclusion initiatives, supporting strategic projects, and collaborating closely with internal teams to develop business plans and support accreditation processes.

Stakeholder Engagement & Development

: This role is responsible for strengthening partnerships with service delivery agencies, government stakeholders, and community organizations to advance organizational and funder goals. You will represent the organization at executive-level governance meetings, providing insights into performance and strategic direction.


The successful candidate will also support contract and funding opportunities by contributing to RFP responses and identifying potential new sources of funding. Building and maintaining strong relationships with internal teams, government representatives, and industry peers is key to enhancing awareness of our services and expanding our impact.



Please see the full job description for a detailed description of the responsibilities included in this position. Full posting and job description are available here: Join Our Team - Open Door Group

Why Open Door Group?

Champion of Great Workplaces:

ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.

Competitive Compensation and Benefits:

As a Certified Living Wage Employer, ODG is committed to offering more than just a job. Enjoy a comprehensive 100% employer-paid benefits package and enrollment in the Municipal Pension Plan. Your well-being matters, and we provide an Employee and Family Assistance program to support you.

Community Impact:

Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.

What you bring to the position:

Bachelor's degree in Business Administration, Social Science, or similar. 7-10 years' recent, relevant experience

In addition, the ideal candidate will bring the following experience and capabilities:

Service Delivery & Community Engagement

Proven experience delivering direct employment services to individuals facing barriers to employment. Demonstrated success in leading high-performing teams within a service delivery environment. Experience developing and implementing community-based programs or services.

Equity, Inclusion & Cultural Competence

An understanding of global Inclusion, Diversity, Equity and Accessibility challenges, best practices, trends and legislation in different geographies and cultures. Demonstrated cultural competence, including the ability to engage effectively with diverse individuals and communities, foster inclusion, and address systemic inequities. Understanding of the Human Rights Code and relevant laws.

Communication & Interpersonal Skills

Excellent interpersonal skills with the ability to work collaboratively and diplomatically with colleagues, government officials, and community stakeholders. Strong presentation skills, with comfort speaking to large groups both in-person and virtually. Ability to write clear, concise reports and professional communications. Comfortable using modern digital tools, including AI, CRM platforms, and Microsoft Office 365 applications.

Strategic Thinking, Planning & Problem Solving

Strong analytical, planning, and organizational skills with a focus on results. Ability to identify challenges, develop creative solutions, and support effective conflict resolution. Sound judgment and decision-making in dynamic, multi-stakeholder environments. Proven ability to manage complex projects and programs, balance multiple priorities, and deliver high-quality results on time. Experience developing and managing budgets effectively.

Special Conditions of Employment:

Required to pass a criminal history background check and/or fingerprinting Must be able to work flexible hours Must have the ability to work on a computer for extended hours at a time Travel within British Columbia may be required


Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion


We strive to ensure an accessible experience for candidates. If you require an alternative method to submit your application, please contact us toll-free at 1 866 377 3670 and ask to speak with an HR representative, or you can email us at humanresources@opendoorgroup.org



Only short-listed candidates will be contacted. Thank you for your interest in joining the Open Door Group team!



Thank you for your interest in joining the Open Door Group team!