Job Description

Director of Operations -- SteriPro Canada

Location:

Mississauga/Toronto (GTA)

Travel:

Frequent across North America

Reports to:

Executive Leadership

Direct Reports:

Production Managers, Site Managers/Operations Managers, Logistics/Support Leads

About SteriPro

SteriPro is Canada's centralized medical device reprocessing leader, with Exemplary Standing from Accreditation Canada and accredited quality systems (ISO 9001, 13485, 17025). We run high-volume, fully digital operations with a quality-first culture that supports safer surgery and endoscopy across Canada and the United States.

The Role

We're hiring a

Director of Operations

to own day-to-day, multi-site performance. You'll systematize production, elevate quality, manage costs with discipline, and hold teams accountable--while remaining personable and effective with frontline staff, union partners, and hospital stakeholders.

What You'll Do

Run the operation:

daily production, capacity/load leveling, scheduling, staffing, and resource allocation across multi-site MDRD/CSSD services (24/7 models).

Standardize & improve:

implement standard work, tiered daily management, 5S/visual management, and continuous improvement to reduce variation and waste.

Assure quality & safety:

ensure compliance with CSA Z314, AAMI ST79, IPAC Canada, Accreditation Canada, OHSA/WHMIS; lead RCA/CAPA, audits, and training.

Lead people & labour:

coach Production/Site Managers; operate confidently within collective agreements; partner with HR/LR on grievances, postings, and scheduling.

Deliver projects:

lead start-ups, transitions, expansions, and technology rollouts using robust project management practices (charter, RAID, cadence).

Align through outcomes:

stand up and run an OKR program that aligns sites on quality, delivery, cost, and safety; remove roadblocks quickly.

Manage performance & cost:

own site budgets, labour productivity, consumables, inventory control, and vendor performance; build actionable dashboards and reviews.

Partner with clients:

serve as operational point for hospitals/ASCs; translate clinical demand into reliable service.
How We'll Measure Success

On-time turnaround aligned to client SLAs Fewer defects/rework; fast audit finding closure; strong compliance posture Productivity and labour efficiency trending up; controlled OT and waste Incidents trending down; proactive hazard identification and closure Responsive client communication and fast issue resolution Engaged teams, strong retention, clear succession bench Financial discipline: accurate forecasting and cost control
What You Bring

10+ years

ops leadership in

high-throughput, regulated environments (e.g.

, food production/processing with HACCP/GMP, healthcare services, hospital ops, logistics, med-device/pharma).

Union experience

(collective agreements, grievances, scheduling rules).

MDRD/CSSD exposure

strongly preferred; familiarity with Canadian hospitals is an asset. MDRAO and/or IAHCSMM/CBSPD a plus. Proven

Lean/CI

operator (5S, VSM, Kaizen, SMED); Lean Six Sigma Green/Black Belt preferred.

Project management

proficiency (PMP/Prince2 an asset); successful site launches or major transitions. Hands-on

OKR

or equivalent outcomes-based operating system experience. Strong quality toolkit (QMS, audits, CAPA; ISO 9001/13485 familiarity). Data-driven, systems-minded; comfortable with dashboards, KPIs, and operational analytics; experience with instrument tracking/ERP/LMS is a plus. Personable communicator who earns trust with frontline teams, union partners, clinicians, and executives. Legally authorized to work in Canada; able to meet client credentialing. Valid passport/driver's license; North American travel if needed.
Compensation & Benefits

Competitive base salary, performance bonus, comprehensive benefits, and professional development support (Lean/PMP, MDRD education).

Apply:

Send your resume and a brief note on a transformation you led--objectives, OKRs (or equivalent), and outcomes

Job Type: Full-time

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off
Work Location: In person