Job Description

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location: 10 Deware Drive, Moncton, New Brunswick, E1H 2S6

At Shoppers Drug Mart, we\xe2\x80\x99re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we\xe2\x80\x99re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it\xe2\x80\x99s a great place to work. We\xe2\x80\x99re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Are you ready to take the lead in shaping the future of pharmacy operations? We\'re seeking a seasoned Director of Operations (Site Head) to oversee the continued management of our Central Pharmacy Services (CPS) operations site. In this dynamic role, you\'ll have the accountability to oversee multiple central fill solutions that are vital in supporting pharmacies across the province.

At Central Pharmacy Services, we enable the Future of Pharmacy. Shoppers Drug Mart is going through a historical transformation that will eventually change healthcare as we know it in Canada. The CPS team is at the center of this exciting change. We are building the most streamlined and versatile central fill network in the country and we\xe2\x80\x99re looking for colleagues who can help us make it a reality.

As Director of Operations, you will have the opportunity to oversee the launch and ongoing management of our Central Pharmacy Services (CPS) operations site located in Moncton, NB, providing vital central fill solutions across the provinces of New Brunswick and Nova Scotia. The holder of this dynamic role will provide leadership across all site functions in delivering the business objectives. You will be at the forefront of our mission to create a lean, technologically advanced pharmacy production environment that consistently exceeds client expectations while adhering to regulatory requirements and quality standards. To that end, the Director of Operations will foster an environment of continuous improvement with a clear focus to create a positive, energetic, safe workplace while providing the highest customer satisfaction. As the leader of an operating site, the Director of Operations will be instrumental in shaping the culture to drive excellence through strategic alignment and vision while managing the P&L to achieve financial objectives.

What You\xe2\x80\x99ll Do:

Work with the CPS Expansion Project team to get the site built and operational

Build an entirely new team by recruiting Team Leads, Pharmacists and Pharmacy Assistants

Manage all functions of the site operations

Ensure the employees, facility and systems are appropriate to safely manage the demands associated with the operations

Fulfill obligations for maintaining the site\xe2\x80\x99s compliance to all company and regulatory requirements, policies and procedures

Champion operational excellence by driving process improvements across the organization

With a focus on people, attract and retain talent to ensure the right skills are in place to deliver business growth and the desired customer experience

Build a patient-safety culture that engages colleagues and ensure incidents and pertinent near-misses are handled effectively in an appropriate timeframe

Accountable for the site P&L, play a crucial role in business forecasting, resource planning and tracking of business metrics

Foster strong internal and external relationships to support teamwork and key strategic alliances

Leadership Qualifications:

Motivate, inspire, build and retain highly effective teams

Versatile learning and courageous decision making

Candid, direct, and comfortable with complexity and ambiguity

Effective operating in an evolving, complex, and dynamic environment, providing clear direction and instruction to direct reports, and continuously searching internally and externally for best practices and areas of improvement

Effective communicator/influencer with senior leadership and clients

Set ambitious and realistic targets, drive for results, and build accountability within the organization

Drive to continuously improve operations by setting high standards

Embrace change, innovation and initiate new and improved ways of operating

Collaborate effectively with peers, stakeholders and partners across the enterprise to positively impact business results

What You\xe2\x80\x99ll Bring:

5+ years of related leadership experience within a healthcare or manufacturing environment

Registered Pharmacist in good standing within the province is considered an asset

Ability to align and lead the organization while upholding company values

Experience building strong partner relationships while ensuring contracts and commitments are achieved

Comfort leading a dynamic environment and managing multiple priorities in a regulated setting

Track record in successfully leading multi-stakeholder projects

Experience with Lean methodology is considered an asset

Availability to work varied hours based on the needs of the business

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You\xe2\x80\x99ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada\'s diversity as a source of national pride and strength. We have made it a priority to reflect our nation\xe2\x80\x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart