Job Description

Company Description

Your team and working environment:

Edmonton\'s "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel\'s charm and ever-evolving elegance has earned it the spotlight as one of the City\'s most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton\'s only four-diamond "Chateau on the River" offers unparalleled views of North America\'s largest expanse of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS



Director, Operations
Be an ambassador for the brand and your hotel as Director, Operations, where you will use your drive and your passion to provide leadership and strategic planning to all operating departments in support of employee engagement, guest satisfaction, an ever-improving operating environment, and our service culture.

What you will be doing:

• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input
• Function as a key member of the Hotel Executive Committee and Leadership Team
• Ensure the smooth operation and co-ordination of the operating departments through their respective Department Heads, responding to forecasted business levels
• Maintain product and service quality standards to meet, and exceed, guest expectations
• Promote the brand and ensure all brand essentials and standards are in place and executed consistently
• Build your team: be actively involved in the recruitment process of new staff; champion the development of your leadership team members
• Take a senior role in training and development of operational leaders and staff members
• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Participate actively in the preparation, presentation and subsequent achievement of the hotel\'s annual operating budget, marketing & sales plan and capital budget
• Ensure full compliance to Hotel operating controls
• Participate in the hotel emergency plan and crisis procedures and ensures that they are kept up to date area of the emergency plan and crisis planning and procedures
• Adhere to and promote all Company Health & Safety policies and procedures to ensure a safe work environment
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous experience in a senior leadership role, within a similar hotel brand required
• Extensive hotel operations experience required
• Demonstrated knowledge of budget planning and financial controls required
• Post-Secondary Degree/Diploma in Hospitality Management or related university equivalent is an asset
• Proven record of coordinating and leading multiple departments to work towards achieving targeted financial and operating results
• Proven ability to lead a team and place strong focus on the growth and development of individuals on the team
• Analytical skills, strength as a developer and a leader of others, creativity, and strong planning skills are essential for this position
• Ability to build strong relationships, interact and influence others at all levels of the organization
• Exceptional communication, interpersonal and guest handling skills
• Self-confident, proactive and able to prioritize and make effective decisions
• Highly responsible & reliable with the ability to work well under pressure in a fast paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Keen eye for cleanliness and attention to details
• Clearly demonstrated ability to be innovative, creative and able to think outside the box
• Ability to work a variety of shifts and days of the week

Additional Information

What is in it for you:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

#LI-MP1

Accor