Job Description

Summary
Our client is a well-established, multi-property hotel ownership group based in Victoria, BC, operating a portfolio of branded and independent hotels. They are seeking an experienced Director of People & Culture to lead all human resources functions across their portfolio. This is a highly visible, hands-on leadership role for a hotel HR professional who thrives in operational environments, partners confidently with senior leaders, and can manage complexity across multiple sites. The successful candidate will bring strong cognitive agility, excellent judgement, and the independence and mobility required to move fluidly between properties on a daily basis. Reporting to the Vice President of Operations, the Director of People & Culture is responsible for full-cycle HR leadership across four hotel properties, with the largest employee population located at the flagship full-service hotel. The role balances strategic people leadership with high-touch, day-to-day operational support, requiring strong presence, adaptability, and relationship-driven leadership. This position has become available due to a voluntary resignation, with the incumbent departing to pursue personal consulting and travel. Target salary range: $90,000+
Contact Marc Roberts at or submit your resume in confidence below.
Description

• Provide end-to-end HR leadership across multiple hotel properties
• Partner directly with hotel operations leaders to support workforce planning, performance, and engagement
• Lead recruitment, onboarding, and retention strategies for hourly and leadership roles
• Manage employee relations, investigations, conflict resolution, and disciplinary processes
• Support leaders through coaching, performance management, and leadership development
• Oversee training compliance including health & safety, brand standards, and regulatory requirements
• Manage WorkSafe BC cases and health & safety initiatives
• Drive culture-building, engagement programs, and recognition initiatives
• Maintain HR policies, procedures, and documentation aligned with legislation and best practices
• Act as a trusted, visible presence across all locations

Requirements

• Proven HR leadership experience within hotels or multi-unit hospitality environments
• Strong understanding of hotel operations and labour-intensive workplaces
• Experience partnering closely with General Managers and department heads
• Branded hotel experience strongly preferred
• High emotional intelligence, diplomacy, and credibility with frontline teams
• A calm, confident, and relationship-focused leadership style
• Comfort being onsite daily and highly visible to teams

Corporate Culture
This is an exciting leadership opportunity to shape people strategy across multiple properties, with a direct impact on culture, engagement, and operational success. You'll work in a branded, multi-property hotel environment where hands-on leadership, collaboration, and growth are at the core of the culture. Enjoy comprehensive hotel benefits, relocation support (including temporary accommodation), and the chance to thrive in a dynamic, people-focused workplace.
Work Environment

• Full-time, onsite leadership role
• Daily travel between properties required
• Highly operational, people-driven culture
• Emphasis on consistency, hospitality standards, and collaboration

Position Type
Permanent

Skills Required