Job Description

Job Summary

We are seeking a highly motivated and experienced Director of Hotel Operations to oversee the daily operations with particular emphaise in the front of the house of our organization. The ideal candidate will have a strong background in hospitality and human resources, with a proven track record of leadership and operational excellence. This role requires exceptional organizational skills, the ability to manage multiple tasks simultaneously, and a commitment to providing outstanding customer service. As the Director of Hotel Operations, you will play a crucial role in enhancing guest experiences while ensuring that our operational processes run smoothly and efficiently.

Responsibilities

Lead and manage all front of the house aspects of the organization, ensuring alignment with company goals and objectives. Develop and implement operational policies and procedures to enhance efficiency and effectiveness across departments. Supervise staff, providing guidance, training, and support to ensure high performance and professional development. Collaborate with various departments to ensure seamless communication and coordination of services. Monitor guest services operations to guarantee exceptional customer experiences and satisfaction. Analyze operational data to identify areas for improvement and implement strategies for enhancement. Ensure compliance with industry regulations, safety standards, and company policies. Foster a positive work environment that encourages teamwork, innovation, and employee engagement.

Skills

Strong leadership abilities with experience in supervising teams within the hospitality industry. Excellent customer service skills with a focus on guest satisfaction and service excellence. Proficient in human resources management practices including recruitment, training, and employee relations. Exceptional phone etiquette and communication skills, both verbal and written. Multilingual or bilingual capabilities are highly desirable for effective communication with diverse guests. Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment. A deep understanding of Marriott hotel operations is preferred, along with experience in managing various departments within the hospitality sector.
If you are passionate about operations management in the hospitality industry and possess the necessary skills to lead our team towards success, we encourage you to apply for this exciting opportunity as our Director of Hotel Operations.

Job Type: Full-time

Pay: $60,000.00-$65,000.00 per year

Benefits:

Dental care Vision care
Work Location: In person

Expected start date: 2025-07-15