Job Description

Summary

WE ARE LOOKING FOR A Director of Food and Beverage

Join the team at Andaz Ottawa as our next Director of Food and Beverage -- a key leadership role driving exceptional guest experience.

At the heart of Hyatt is our shared belief that hospitality is more than just a job We build connections, celebrate success and create inclusive environments together. it's a career for people who care.



As a member of the properties Executive Committee, the Director of Food and Beverage is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager. The Director of Food and Beverage is responsible for overseeing and directing Banquets, Restaurants, In-Room Dining, Lounges, and any other Food or Beverage related areas operated by Hyatt. They will be responsible for establishing productivity levels, policies & procedures and brand standards for all Food and Beverage outlets and offerings within Andaz Ottawa.

What is expected of me in this role?

Responsible for short- and long-term planning and the management of the Food and Beverage operations in the front and back of the house


Develop and recommend the budget, marketing plans and objectives and manage within those approved plans


Participate in total hotel management as a member of the Hotel Executive Committee


Implement and maintain F&B sales/marketing programs


Direct and oversee the development of colleagues


Hire, train, empower, coach and counsel, performance and salary reviews


Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations


Coordinate food and beverage operations with other hotel departments to ensure efficient guest service


Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality


Implement procedures to increase guest and associate satisfaction


Exercise quality control for both food and beverage


Maintaining Hyatt standards of service and ensuring their implementation


Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards


Maintain communications with Corporate Colleague


Coach and counsel colleagues to reflect Hyatt service standards and procedures


Strategize and execute plans to increase revenue from all F&B outlets

Skills and Qualifications

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds


6 years or more of progressive hotel Food and Beverage experience


With opening hotels, previous hotel pre-opening experience preferred


Service-oriented style with professional presentation skills


At least 5 years' experience in a senior role in a food and beverage environment or director position


Proven leadership skills


Hotel/Hospitality degree is an asset


Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line


Clear concise written and verbal communication skills in English - Must be proficient in Microsoft Word and Excel


Must have excellent organizational, interpersonal and administrative skills


Experience implementing new F&B concepts


Ability to work various shifts - morning, evenings and late nights


Ability to stand for long periods of time and provide hands-on support on the floor when required

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT Andaz Ottawa

Extended Health Benefits for you and your dependents and paid medical days.


Employer RRSP Matching Contributions.


Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.


Complimentary meal during shift at the colleague cafeteria


Discounts on food and beverages


Discounted transit passes


Wellbeing programs


Recognition programs


Tuition reimbursement


Excellent training and professional development


2025 Great Place To Work Certified

About Andaz Ottawa

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading-edge design all create the Andaz concept which is growing worldwide. At Andaz Ottawa ByWard Market, part of Hyatt's distinguished lifestyle Andaz brand, we bring destination-inspired hospitality to the heart of Ottawa.



As a member of the Hyatt family, we cultivate a culture rooted in care, inclusivity, and genuine connection. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture.



Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

Visit

careers.hyatt.com

to apply

Qualifications


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