Job Description

Company Description

Fairmont Palliser
Centrally located in downtown Calgary, Fairmont Palliser is the citys premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.



Director of Event Operations

Reporting to the Director of Food and Beverage, this key leadership position will oversee the newly renovated Event space at the hotel, the executive boardroom on the Penthouse level and multiple off-site catering events throughout the year.

Responsibilities and essential job functions include but are not limited to the following:

• Develop and enhance service standards through disciplined administration of departmental Standard Operating Procedures and excellent attention to detail
• To enhance the leadership skills of the Event Operations leadership team. This includes the development of decision-making skills, performance management techniques, function planning ability, process mapping and analysis, and sense of urgency and ownership
• Ensure effective working relationships and clear communication are maintained with all colleagues and leaders in the Event Operations Department
• Critically assess procedures, policies, and methods of operation and alter them where necessary
• Ensure the financial success of the department by monitoring productivity, revenues and costs. To proactively implement appropriate procedures or programs wherever necessary.
• Liaise with the Event Sales & Services Team to ensure that a common vision is shared
• Work with clients, ES&S and Hotel Sales to develop new programs and services in order to offer a unique and personalized experience for all conference guests
• Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
• Liaise with other Food and Beverage departments and ensure that all resources are being equally shared and that the entire division operates as a unified force
• To ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner.
• To participate in the budgeting process of the department by establishing clear and precise priorities for operational and renovation capital expenditures
• To purchase all equipment required by the department
• To develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards
• To ensure we operate within the scope of the Collective Agreement knowledgeable of each article and maintaining positive employee relations
• To achieve or exceed all targeted objectives as it relates to our pillars

Qualifications

• At least 5 years experience as an Assistant Director of Event Operations in a luxury hotel setting.
• Post-Secondary Degree in Hospitality or Food and Beverage Management an asset
• Must be a highly organized individual with the ability to handle numerous tasks at any one time
• A demonstrated ability to delegate tasks to team members and facilitate their completion
• Must have strong, proven leadership qualities and management skills
• Previous experience working in a unionized environment is considerate a definite asset

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Your team and working environment:

• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
• Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Accor