Job Description

Your role
Director of Client Success



What We Need

Corpay is currently looking to hire a Director of Client Success within our Corpay division. This position falls under our PayByPhone line of business and is located in Vancouver Cananda. In this role, you will oversee all aspects of client relationships and the individual members of the Client Success Account Management [CSAM] team. Building strong, and profitable long-term relationships with clients is the primary function of this role You will report directly to SVP and regularly collaborate with account managers and other teams.

How We Work

As the Director of Client Success, you will be expected to work in a office environment. Corpay will set you up for success by providing:

Assigned workspace in Vancouver office Company-issued equipment Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

Departmental Responsibilities

Managing the day-to-day Client Success team responsibilities for the North America region Exceeding Revenue targets for Existing Client business Developing and maintaining reporting to display success or areas of improvement to exceed targets

Client Relationship

Playing an important role in the management of relationships with all clients and strategic partners Guaranteeing that the voice of the customer is represented within the organization Ensuring that the relationship is profitable Ensuring proactive client outreach, communication & issue management Acting as an escalation point for clients Tracking client satisfaction trends, e.g. through Net Promoter Score; and, when necessary, implement improvement plans Supporting the company in ensuring client contractual obligations are met and a high level of client satisfaction is maintained Guaranteeing the end-to-end service delivery to clients in accordance with department client satisfaction goals Ensuring project activities for a portfolio of client requests and client projects, involving multiple departments and disciplines



Personnel Development

Defining budget and skill set targets for Client Success talent acquisition Overseeing hiring and management of Client Success staff, conduct performance evaluations, address with performance issues, and develop staff training and development plans Mentoring (coaching and advice) direct reports and high-potential employees to ensure continued talent development and retention within the organization; ensure Client Success employees receive suitable mentoring Promoting a positive and engaging work environment for staff



Process and Strategy

Developing an annual plan for revenue attainment, this includes upselling, new product roll outs, price increases, etc. Developing and implementing operational and business policies, processes, and best practices for Client Success Implementing continuous improvement plans for existing operational processes Collaborating with other PayByPhone regions on overall operational processes Developing strategies to engage clients in new product offerings Collaborating with the other management teams to establish long-term strategies for all product lines

Qualifications & Skills

5+ years prior experience in sales management with an exceptional track record of exceeding sales team targets. Excellent knowledge of gift cards is preferred. Excellent writing and presentation skills. Able to multi-task and manage time efficiently. Advanced problem resolution skills. Able to work independently and within a team. Comfortable in a fast-paced environment. Detail-oriented and able to work quickly and accurately. Initiative, innovative, understand how to monitor competition, and describe market trends. Is metric-oriented and number driven. Is proficient with computers and mobile devices as well as with general business applications. Experience with Salesforce is a plus.


This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organizational needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. An estimate of the minimum and maximum salary range is $150,000-$165,000 CA Currency.



Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes


Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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#Corpay
What you'll be doing
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.