Job Description

Position:

Director, Information Technology (IT)

Location:

Calgary, AB



At Passion Dental Group (PDG), we're more than a network of dental clinics, we're a community built on collaboration, trust, and innovation. Our goal is simple: to make a meaningful impact on the lives of our patients and our people. As we continue to grow, we're building scalable systems that help our teams deliver exceptional care with confidence and that's where you come in.

We're seeking a Director, Information Technology (IT) to lead, strengthen, and evolve our technology infrastructure across PDG's Support Office and national network of dental clinics. Based in Calgary, this hands-on leadership role blends strategic vision with practical execution, ensuring our systems, hardware, and networks operate securely, efficiently, and in alignment with our growth objectives.

Reporting to the EVP, People & Clinic Support, the Director will serve as PDG's key technology leader -- managing IT operations, overseeing vendors, and driving initiatives that enhance security, performance, and user experience. As our organization continues to expand, this role will evolve to include leadership of an internal IT team while continuing to shape PDG's digital transformation journey.



What You'll Do

IT Strategy & Leadership

Develop and implement PDG's IT roadmap, ensuring technology supports operational excellence and future growth. Partner with the executive team to align IT initiatives with business priorities. Evaluate existing infrastructure and recommend system upgrades, integrations, and modernization opportunities. Establish IT governance, policies, and documentation to ensure consistency and accountability. Lead PDG's cybersecurity and data protection strategy to maintain trust and compliance across the organization.

Infrastructure & Systems Management

Oversee the design, development, integration, and maintenance of cloud-based and on-site infrastructure. Manage all networks, servers, and systems across Support Office and clinics. Ensure reliable operation of business-critical platforms such as HRIS, finance tools, communications software, and PMS systems. Maintain and enhance connectivity, security, and performance across all clinic locations. Develop and manage backup, recovery, and business continuity protocols to safeguard operations.

Vendor & Contractor Management

Serve as the primary contact for external IT service providers, managed service partners, and software vendors. Coordinate outsourced technical support and ensure timely issue resolution for clinics and corporate teams. Negotiate and manage IT contracts, renewals, and procurement processes to optimize service quality and cost. Oversee vendor performance, ensuring adherence to SLAs and compliance with PDG standards.

Cybersecurity & Compliance

Develop and enforce cybersecurity policies that protect patient and organizational data. Ensure compliance with privacy and data protection laws, including PIPEDA, PHIPA, and provincial regulations. Conduct risk assessments, security audits, and penetration testing to identify and mitigate vulnerabilities. Oversee SharePoint, user permissions, encryption, and endpoint protection organization-wide. Lead incident response planning and management in the event of a breach or data loss.

Clinic-Level IT Coordination

Act as the point of contact for clinic IT needs, coordinating with vendors or providing hands-on support. Standardize clinic IT setup processes, ensuring consistency in hardware, software, and network configurations. Support clinic integrations, relocations, and new openings with timely infrastructure setup and testing. Deliver user support and training to clinic leaders on systems and security best practices.

Project Management & Implementation

Lead IT-related projects including software implementations, system migrations, and network upgrades. Partner cross-functionally with Operations, Finance, HR, and Marketing to ensure seamless technology integration. Define project scopes, timelines, and deliverables, and communicate progress to key stakeholders. Monitor project performance to ensure completion within scope, budget, and deadlines.

What You Bring

Post-secondary education in Information Technology, Computer Science, or a related field (Bachelor's degree required). 15+ years of progressive IT experience, including infrastructure management, system integrations, and vendor coordination. Proven experience supporting multi-site environments, ideally within healthcare, dental, or service-based industries. Strong technical knowledge across cloud systems (Microsoft 365, Azure, AWS), networking, cybersecurity, and endpoint management. Hands-on expertise implementing and supporting Practice Management Systems (e.g., Dentrix, Tracker, or similar). Excellent communication and stakeholder management skills -- able to translate complex technical issues into actionable solutions. Experience managing IT budgets, asset lifecycles, and vendor negotiations. Ability to work both strategically and tactically with a customer-service mindset. Willingness to travel occasionally to clinics for setup, integration, and support.

Who You Are

A strategic thinker who balances long-term vision with hands-on execution. A trusted advisor who partners cross-functionally to deliver scalable, reliable solutions. A technical expert passionate about data protection, infrastructure reliability, and user experience. A process optimizer who thrives in dynamic, growth-oriented environments. A people-focused leader who builds trust, fosters collaboration, and leads with integrity.

Why You'll Love Working at PDG

At Passion Dental Group, we invest in the people who make our mission possible.

Here's what you can expect when you join our team:

People-First Culture: Collaboration, respect, and care are at the core of everything we do. Growth & Development: Opportunities to shape systems and strategies that scale with our organization. Innovation in Action: Work with forward-thinking leaders committed to digital transformation and operational excellence. Impactful Work: Build technology solutions that empower teams and elevate patient care. Supportive Environment: A connected team that values expertise, balance, and professional growth.

#PassionMP



Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require accommodation through any aspect of our process, please let us know by emailing careers@passiondental.ca.