Job Description

Competition # : 42050

Department: Service Nova Scotia

Location: HALIFAX

Type of Employment: Permanent

Union Status: Exclusion - Non Union - NSPG

Closing Date: \xe2\x80\x8b08-Mar-24 \xe2\x80\x8b (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia\'s vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

To learn more about our department, please click .

About Our Opportunity

Reporting to the Executive Director, Citizen Services, the Director is the face of in-person services of Service Nova Scotia for the SouthWest region of the province. The Director is responsible to ensure that the in-person channel in their region delivers on its mandate to make it easier for citizens and businesses to connect with government. The Director will provide client centric access to a broad range of in-person government services on behalf of multiple stakeholders to Nova Scotia citizens and businesses, through a service delivery organization consisting of numerous in-person access points.

Primary Accountabilities

• Recruit, motivate and develop superior staff, creating a culture that is client focused, encourages creativity and drives performance.
• Provide leadership to in-person services staff.
• Manage expense budgets and play a key role as a member of the Division\'s leadership team.
• Monitor, report and assess service quality, ensuring that processes and procedures are implemented to manage risk effectively.
• Assess and streamline current service architecture to identify improvement opportunities that proactively expedite service delivery and generate a positive client experience.
• Work collaboratively with a broad range of internal and external client partners, other divisions, departments, levels of government and other provinces in the administration of their duties.

Qualifications and Experience

As the ideal candidate, you hold a bachelor\'s degree in a related field of progressive management or a master\'s degree in business administration, public administration, with at least five years progressive experience in a related field. An acceptable equivalent combination of training and experience may be considered. You also possess the following:

• Experience managing large scale in-person service delivery operations or equivalent fast-paced customer service operations, effectively delivering client services on behalf of the organization.
• Comprehensive understanding of what drives client satisfaction, best practices for client satisfaction and how to measure related progress.
• Formal leadership experience overseeing client centric programs and initiatives.
• Demonstrated experience shaping organizational climate and culture and developing people, with proven performance management skills.
• The ability to manage multiple demands and interruptions as well as both working independently and collaboratively with all levels of management and staff.
• Excellent communication skills, both written and verbal.
• Strong analytical/problem solving skills showing sound judgement.
• The ability to build strong relationships, establish credibility, think quickly, and take decisive action for positive outcomes.
• Experience maintaining professional integrity and ethics while sustaining relationships and balancing conflicting demands of various stakeholders.

The Government of Nova Scotia has adopted the LEADS Leadership framework. During the interview, candidates will be expected to express how they have demonstrated the key behaviours and capabilities required to effectively lead in a caring and inclusive environment. LEADS Domains includes Leads Self, Engage Others, Achieve Results, Develop Coalitions and Systems Transformation.

Please follow for more information.

Candidate\'s qualifications and competencies will be assessed using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click to learn more about our various benefits offerings and eligibility criteria.

Additional Information

This is a full-time, permanent employment opportunity.

Some travel will be required as on-site presence is a critical function of this role.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• An engaged workplace where we foster respect and recognition.
• Forward-thinking policies and strategies.
• Countless Career Paths for Nova Scotians.
• Department Specific Flexible working schedules.

Pay Grade: EC 14

Salary Range: $3,918.14 - $5,387.44 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

Government of Nova Scotia