Job Description

Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don\'t miss out on this opportunity.



Director, Food & Beverage

As the Director Food & Beverage you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service in the Food and Beverage division. The successful Director of Food & Beverage is a leader who will balance all stakeholders\xe2\x80\x99 expectations by driving new and dynamic Food & Beverage experiences for our guests that go beyond the food and beverage itself. The Director Food & Beverage will provide innovative learning experiences for the Food and Beverage colleagues\xe2\x80\x99 base that drives the definition of luxury and ensures the brand continues to elevate its reputation.

What is in it for you:

• Subsidized staff accommodation provided on-site
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties

What you will be doing:

Reporting to the Director, Operations, responsibilities and essential job functions include but are not limited to the following:

• Lead, manage and inspire the Food & Beverage Division, including Outlets, Banquets, Culinary, and stewarding, ensuring all service standards are followed.
• Drive innovative promotions, menus and concepts; creating a destination of choice for both Hotel and external guests.
• Ensuring optimal performance by being a consistent presence on the floor to support and lead the team to deliver service excellence.
• Work closely and in partnership with the culinary & stewarding teams to ensure that all food & beverage service aspects exceed guest expectations, and promote teamwork as a strong component of the luxury service culture.
• Follow up on guest complaints with the leadership team and ensure appropriate internal follow up, including implementing training resolutions and effective performance management where applicable.
• Maintain a first class and positive visual impact within the outlets including; ambiance, cleanliness, orderliness, d\xc3\xa9cor and service flows.
• Ensure the implementation and adherence of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits
• Consistently offer professional, friendly and engaging service
• Liaise with other all the Food & Beverage departments to ensure that all resources are being effectively utilised and that the entire division operates as a unified force.
• Analyze Food & Beverage business trends to develop accurate forecasts and strategies to maximize profits
• Prepare annual budgets and administer in a fiscally responsible manner
• Assist in the preparation of the Hotel\xe2\x80\x99s annual strategic plan and achieve the goals and targets therein
• Provide vision and creativity in renovation opportunities
• Lead and support all Food & Beverage departments in the achievement of their financial and operational targets
• Drive revenue and profit through the development and implementation of strategies, practices and promotions while maintaining the integrity of the overall concept.
• Implement effective control of food, beverage, labour and operating expenses throughout the Food & Beverage division
• Manage the beverage inventory and ensuring cost controls are in place. Effectively monitor and continue to develop Food & Beverage controls.
• Ensure the effective scheduling practices to ensure adequate staffing levels that satisfy guest and business needs, while following the Collective Agreement.
• Demonstrate, and hold the team accountable to, the highest standards of internal and external luxury customer service at all times.
• Have a great knowledge of the Collective Agreement and its applications within the department and hotel.
• Demonstrate a talent based approach to recruitment, including creating, evaluating and executing effective recruitment, training, retention, development and leadership strategies for the department.
• Drive and promote the growth and development of internal talent.
• Effective performance management through focus on development, training, problem resolution, maintain up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labour costs/payroll, and late/absenteeism.
• Participate in regularly scheduled departmental meetings.
• Ensure the achievement of Employee Engagement Survey objectives. Foster and maintain high team spirit within the different departments.
• Maintain an accurate vacation schedule for colleagues and leaders.
• Develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health & Safety standards.
• Ensure the safety, repair, maintenance and sanitation of both front and heart of house restaurant operations per provincial health regulations & Ecosure standards.
• Actively participate in JPL\xe2\x80\x99s Sustainability Program and determine Food & Beverage specific action items.
• Collaborate with other departments to ensure effective operation of the hotel.
• Participate actively in Jasper\xe2\x80\x99s restaurant community, collaborate & develop relationships with important business partners and sponsors.
• Work a flexible schedule that meets business demands, including evenings/nights, weekends and holidays.
• Ensure the achievement of VOG initiatives and targets.
• Analyze data and trends to create strategies for improvement, while being innovative and upholding the standards.
• Maintain the strictest confidentiality at all times on all matters pertaining to management, staff and any associated food and beverage matters.
• Provide leadership and participate in relevant community events and hotel events.
• An active member of our Hotel\'s Executive Committee
• Follow department policies, procedures and service standards
• Adhere to the hotel\xe2\x80\x99s vehicle handling and safety policies while driving hotel and guest vehicles
• Follow all safety policies
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous Food & Beverage experience in a senior leadership role with broad operational knowledge required
• Previous luxury resort experience preferred
• University/College degree in a related discipline preferred
• Computer literate in Microsoft Window applications required
• Proven ability to analyze data and trends to create strategies for improvement
• Strong interpersonal, communication, and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest and colleague needs, remaining calm and courteous at all times

Your team and working environment:

• Hospitality employees worldwide making this a great place to develop lifelong connections
• Fast-paced, upscale, luxury hotel
• Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge -

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