Job Description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Discounts while using our resort\xe2\x80\x99s Food & Beverage Outlets, Fitness Centre, and Spa
• Automatically added to our resort\xe2\x80\x99s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

The perfect job for the person that wants to lead and engage 400+ colleagues & leaders, manage over 35m in revenue and help over 1,000,000 guests turn moments into memories. Reporting to the Director of Food & Beverage, this position is responsible for all areas of Food and Beverage. This includes the overall growth in guest satisfaction, colleague satisfaction and shareholder return. The successful applicant must continue to improve service levels that add to the Chateau\xe2\x80\x99s reputation as a recognized Food and Beverage destination. The successful candidate will be a \xe2\x80\x98hands on\xe2\x80\x99 leader and coach to all leaders and colleagues.

Summary of Responsibilities:

• Directly responsible for the following areas in regards to guest satisfaction, employee engagement, shareholder return, and Health and Safety; five outlets, a coffee shop, and In Room Dining, and a large banquet operation.
• Ensure all outlets are compliant with Fairmont Hotels & Resorts Food & Beverage service standards
• Development, implementation and follow-up of various food and beverage projects such as point of sale systems, annual F&B goals and renovations
• Lead F&B outlets in the development of specific action plans to address areas of improvement identified in the hotel\'s employee engagement survey, guest satisfaction reports and monthly P&L statements
• Continuously analyze the Food and Beverage operations to develop and implement new proposals positively affecting revenues, expenses, productivity and efficiencies.
• Assist in the annual planning of the F&B budget, implementation and regular monitoring
• Recruit outlet managers and support in recruitment of all Food & Beverage leaders
• Oversee the opening and closing of seasonal outlets
• Analyze food and beverage business trends to develop accurate forecasts, closure plans, recruitment plans and strategies to maximize profits
• Guide and develop outlets managers while executing individual(s) succession plans
• Work with managers to ensure that the weekly forecast is completed accurately and in a timely fashion
• Working with food & beverage leaders, oversee the continuous review and updating of service training and leadership development
• Work together with the Executive Chef on all areas pertaining to menus and food service
• Develop menus, promotions and standards for all food and beverage operations.
• Responsible for attaining beverage cost of sales goals by oversee ordering, inventories and beverage controls for the entire division as well as maintain the development of the hotel\xe2\x80\x99s wine collection
• Be an active member of the F&B operation committee meetings; be an active member in the hotel leadership group meetings
• Liaise with all departments to ensure that there is clear communication and understanding between the departments and restaurants (Accounting, Front Office, Colleague services, Guest Services, etc)
• Point of sale system (Silverware) management at the \xe2\x80\x9cChampion\xe2\x80\x9d level
• Ensuring heart and front of the house are clean and well maintained - maintain effective preventative maintenance program for all restaurants
• Represent the outlets in pre-convention meetings and build relationships with groups to ensure maximum capture in the outlets
• Be an ambassador of the community and participate in local events
• Maintain a strong relationship with suppliers and negotiate the best possible prices
• Conduct regular research of direct competition
• Develop detailed design briefs for capital projects
• Other duties as assigned

Qualifications

• Minimum of 3 years F&B management experience in a department head level position an asset
• Excellent knowledge of food and beverage products, marketplace trends and service standards essential
• Computer literacy required in POS systems, Word, Excel, Outlook, and Internet usage
• Strong organizational and administrative skills
• Hotel and Restaurant Management Diploma/Degree an asset
• Sommelier certification an asset
• Experience in banquet and event planning an asset
• Experience in culinary and stewarding an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Visa Requirements: Applicants must be legally eligible to work in Canada.

Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That\'s why you\'ll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London\'s The Savoy, New York\'s The Plaza, and Shanghai\'s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor