Job Description

Company DescriptionThe University Health Network, where above all else the needs of patients come first, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of Transforming lives and communities through excellence in care, discovery and learning, the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.Union: Non-Union
Site: Princess Margaret Cancer Centre
Department: UHN Digital
Reports to: Executive Director
Work Model: Hybrid
Grade: M0:08
Hours: 37.5 per week
Salary: To commensurate with experience and consistent with UHN compensation policy
Status: Permanent Full-Time
Closing Date: June 27, 2024Position SummaryThe Director of Epic Support at UHN Digital oversees a team managing Epic Health Information System applications critical to UHN's operations. They ensure optimal performance, reliability, and user experience of Epic applications, collaborating with senior Digital leadership to develop digital software architecture standards. Reporting to the Executive Director of IT Operations, they translate and contribute to the overall digital delivery vision, maintaining strong relationships with clinical, research, and administrative stakeholders. The role involves establishing SOPs and SLAs for Epic HIS support, managing budgets, and working independently to improve Epic HIS systems within organizational constraints. Broad familiarity with Epic HIS functionalities and workflows are essential for success in this role.Duties

• Leadership and Development: Directly oversee all Managers of Epic HIS Applications, providing mentorship and career development.
• Operational Excellence: Ensure teams deliver 24/7 operational support for Epic HIS applications, collaborating closely with the Director of Epic Product Management
• Stakeholder Engagement: Attend key meetings in clinical and business areas to shape demands and future visions enabled through Epic HIS.
• Domain Expertise: Possess sufficient expertise to cover gaps in team management effectively within the Epic HIS domain.
• Strategy Formulation: Accountable for developing strategies for safe and effective Epic HIS delivery and support in alignment with the broader hospitals strategic plan within the constraints of available resources
• Standards Development: Create, maintain and ensure compliancy to Digital standards for Epic HIS support, including code development, repository management, and change control.

Qualifications

• Master's degree or equivalent and demonstrable work experience.
• 6+ years of on-the-job experience managing teams.
• Over 6 years of practical HIS support and related experience.
• Demonstrated proficient communication skills, both written and verbal.
• Demonstrated organization/time management skills.
• You have excellent judgment, defensible decision-making and discretion.
• Ability to create and manage policies for the organizations.
• Ability to manage complex business relationships across multiple departments.
• Deep understanding of Epic and its structure, configuration and modules. Certification in one or more areas desirable.

Additional InformationWhy join UHN?In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP

) * Close access to Transit and UHN shuttle service

• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.All applications must be submitted before the posting close date.UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire. Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN's mandatory Vaccination Policy that is in effect.UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

University Health Network