Job Description

What is the opportunity?
As part of the Group Risk Management (GRM) Enterprise Issue Management Office, the Director, Enterprise Issue Management will be responsible for the ongoing evolution issue management methodology and for driving ongoing quality in the issue creation.
A recent multi-year bank-wide program established a new single EIM system. To ensure continued evolution of issues management a new team (EIM Office) is being established to:

• Ensure ongoing evolution of Issues management methodology and tooling
• Provide ongoing training and support on new policy and standard
• Drive issue quality monitoring and control
• Provide operational support for both system and issue reporting.
• Facilitate change prioritization
• Design of prioritized changes working closely with all stakeholders
• Drive organization change management to all impacted stakeholders

What will you do?

• Methodology:

• Responsible for the ongoing evolution of the Enterprise Issue Management Policy and Standard, ensuring these documents continue to drive effective and efficient risk management across all lines of defense, stay in line with industry best practices and meet the expectations of RBC's major external regulators.
• Responsible for monitoring policy adherence, including the creation of analytics and escalating non-adherence through appropriate governance channels.

• Issue Management Education

• Deliver targeted learning and communication across all lines of defense to support effective execution of requirements in Issue Management Policy and Standard
• Provide advisory support as required to address specific execution challenges

• Issue Quality

• Responsible for the development of robust issue quality monitoring that enables ongoing improvement across all lines of defense.
• Partner with the centralized team to create and evolve robust processes that ensure effective 2LOD quality monitoring
• Create KPI's to support outcome-based reporting on issue quality
• Identify opportunities to embed new technologies to drive issue quality including automation and AI.
• Based on thematic' s analysis, create and deliver action plan to address any concerns, including targeted learning/communication or changes to methodology

What do you need to succeed?
Must-have

• 8-10 years of experience in progressively responsible roles in regulated industries with direct exposure to enterprise-wide mandates.
• Direct experience managing and remediating issues preferably across Risk, Compliance and Audit.
• Proven ability writing binding polices, standards and procedures with experience creating policy adherence monitoring to demonstrate policy/standard effectiveness
• Experience working with regulators and interpreting and implementing regulatory requirements.
• Ability to create engaging learning content and to deliver it through multi-media vehicles
• Experience using technology to improve quality and process effectiveness
• Advanced levels of Data-literacy and comfortable creating analytics and analyzing large data population to drive insights
• Experience managing senior stakeholders with an ability to drive difficult changes through "impact and influence"
• Bachelor's degree in related discipline or an equivalent amount of professional experience

Nice-to-have

• Previous experience working in Risk Management
• Experienced working across geographies and in a matrixed environment.
• Experience establishing or working in a Quality Control team
• Experience in process design and monitoring

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills Change Management, Communication, Data Analytics, Decision Making, Facilitation, Financial Risk Management (FRM), Identifying Opportunities, Information Security Management, Issue Management, Operational Delivery, Organizational Change Management, Organizational Changes, Policy Compliance, Policy Design, Policy Guidance, Policy Interpretation, Prioritization, Quality Monitoring, Risk Management, Security Management, Stakeholder Management, Stakeholder Negotiations, Strategic Thinking
Additional Job Details
Address: 20 KING ST W:TORONTO
City: Toronto
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: GROUP RISK MANAGEMENT
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-09-26
Application Deadline: 2025-10-03
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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