Job Description

• Job ID: 44990
• Job Category: Information & Technology
• Division & Section: Technology Services, Office of the Chief Technology Officer
• Work Location: METRO HALL, 55 John St, Toronto, M5V 3C6
• Job Type & Duration: Full-time, Permanent Vacancy
• Salary: $160,062.00 - $200,026.00 (2023 Range), TM5331 and wage grade 10.0.
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 22-FEB-2024 to 07-MAR-2024

The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population. In addition, the City of Toronto has several agencies and corporations including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.

Consistently ranked one of the world\'s most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada\'s leading economic engine and one of the world\'s most diverse and livable cities.

Toronto is a global leader in technology, finance, film, music, culture and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.

In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards and corporations to deliver client centric business solutions and secure, reliable IT infrastructure.

Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities:

• Build Resilient Foundations: Establish a robust, reliable, and secure technology infrastructure.
• Deliver User-Centric Solutions: Provide enterprise-grade modern solutions with a focus on user experience.
• Harness Data Power: Utilize data to drive operational processes and informed decision-making Citywide.
• Empower Stakeholders: Engage and empower stakeholders to foster a culture of agility and innovation.

In this newly created role, as the Director of Enterprise Data & Artificial Intelligence you will develop and oversee the strategic use of data, intelligent automation and AI within the City of Toronto with the goal of service delivery and operational excellence. Responsibilities include developing and leading enterprise wide data strategies, intelligent automation and AI projects, ensuring data privacy compliance, and fostering innovation.. Leadership, technical expertise, design thinking principles and a deep understanding of enterprise business goals are critical in this role.

Specifically, you will provide leadership in the areas of:

Strategic Planning and Delivery of Enterprise Data, Intelligent automation and AI Technologies:

• Develop a comprehensive enterprise data strategy, architecture and roadmap to harness City wide data to deliver on business outcomes.
• Establish intelligent automation and artificial intelligence strategies and roadmap aligned with organizational goals and divisional business needs, including business and technical architecture roadmaps best practices, and enterprise platforms to deliver city-wide capabilities.
• Provide leadership in the selection of tools and technologies to implement common frameworks and platforms, business and technical roadmaps, technology standards and a common service delivery model based on industry best practices and fit within an enterprise grade municipality.
• Strategize, develop, and execute scalable solutions by overseeing the collaboration between technology and business teams. Spearhead the development of proof of concepts, ensuring seamless integration of cutting-edge technology with business objectives. Implement a streamlined delivery pipeline to efficiently transition use cases from development to production, leveraging agile methodologies for rapid iteration and adaptation.
• Participate in government agencies and private sector forums developing key relationships to leverage strategies, standards and policies, and development frameworks based on industry best practices and consistency.
• Collaborate with policy team to implement robust data governance frameworks ensuring data quality, privacy, and compliance with MFIPPA, PHIPPA, and other legislative requirements.
• Attends Council and Standing Committees as a key contributor to the strategy, technology and standardization of data and AI capabilities across the organization

Talent and Capacity Building

• Attract and evolve talent in the data and AI team including technical leads, data scientists, engineers and platform implementation specialists.
• Foster a culture of innovation, staying current with emerging technologies and promoting their integration when applicable.
• Leads and motivates a diverse workforce, ensures effective teamwork, ensures high standards of work quality and organizational performance, continuous learning and encourages innovation in others in the areas of data and artificial intelligence.

Change Management & Stakeholder Influence

• Lead Advisor and subject matter expert for the use of Data and AI across Technology Services and City Divisions. This includes briefing updates to key steering committees including city council and guidance on the evolution, implementation and ethical use of data, artificial intelligence, and machine learning.
• Work with partners and colleagues in developing scalable use cases anda change management framework for the integration of enterprise data, intelligent automation and AI across the city landscape both internally and externally.
• Contribute to the establishment of programs and continuous improvement of divisional performance through analysis and the development and implementation of sound management practices and procedures, providing program management staff with direction and guidance, processes, and tools to increase efficiencies and improve effectiveness of the services provided by this section.

Culture and Team Leadership

• One Team: Cultivating a sense of unity where each member understands their purpose and impact.
• Performance & Resiliency: Building high performance and resiliency through modeling standards, trust, transparency, and respect.
• Creativity and Innovation: Encouraging creativity and innovation by welcoming diverse perspectives, promoting healthy debate, and questioning the status quo.
• Equity and Accountability: Respecting each other\'s ideas and leaning into equity and accountability, creating a sense of independence and ownership.

Key Qualifications:

• Considerable experience establishing and leading the adoption of current and emerging platforms in the enterprise data, intelligent automation and AI/ML space including robotic process automation, machine learning, NLP, LLM, and generative AI.
• Considerable experience developing and maintaining exceptional relationships with technology, business, and external stakeholders to translate the development of new technology from inception to production.
• Extensive experience leading a high performing team through change, ensuring continued successful service delivery.
• Experience delivering and maintaining roadmaps of modern technologies in the data, BI, AI/ML, digital space utilizing best of breed solutions across enterprise platforms and cloud technologies utilizing agile practices.
• Experience working with large datasets and establishing the appropriate data environments, including data lakes, RDS, etc.
• Effective communication skills with ability to communicate to both technical and non-technical stakeholders, senior leaders, and governing bodies.
• Ability to work with business and technology teams supporting an iterative (agile) development methodology that includes defining use cases, drafting business case and demonstrating value realization.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City\'s commitment to .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City\'s .

City of Toronto