Job Description

About Us !

At Great Canadian Burger, we are dedicated to utilizing only the finest ingredients to craft a great burger and hold our staff to the same high standard. We are seeking a great, reliable, dynamic Cashier to join the team. This is a key position that requires a high standard of customer service in a fast-paced environment.

Job Overview:

The ideal candidate will play a vital role in creating an exceptional guest experience by actively engaging with all guests, ensuring their needs are met, and maintaining a welcoming, clean, and safe dining environment. This leader is a proactive problem-solver, responsible for managing guest feedback, resolving complaints, and supporting our delivery and communication channels, all while upholding our standards of service excellence.

If you love interacting with people, are a natural leader, and want to work in a positive environment, then we want to hear from you!

What will you do in this role?

Duties:

Greet and proactively interact with all guests throughout the dining room Actively seek out guest feedback and encourage satisfied guests to post Google reviews Resolve any guest complaints promptly and go above and beyond to ensure service recovery Manage interactions with third-party delivery drivers, ensuring efficient and timely order pickup Handle guest phone calls, professionally managing both positive and negative feedback Maintain the cleanliness, organization, and safety of the dining room and all washroom spaces Ensure overall guest satisfaction by anticipating needs and resolving any issues Collaborate with kitchen and service teams to ensure a smooth guest experience

Skills

Exceptional interpersonal and guest service skills Ability to work independently and proactively in a fast-paced environment Customer satisfaction-oriented Strong communication and time management skills Problem-solving, conflict resolution, and decision-making skills Experience in hospitality, guest relations, or as a shift leader is an asset Ability to handle moderate physical demands: standing and walking for extended periods

Experience

Prior experience in restaurant / hospitality required Strong organizational skills to manage multiple tasks simultaneously Excellent communication skills to interact with customers and team members Go-getter and extraverted attitude is a must Fluency in English is required; multilingual abilities are a bonus Knowledge of phone etiquette for professional customer interactions
GC Burger is an inclusive and diverse work environment. We are committed to the principle of equal opportunity in our employment practices and to providing an environment free from discrimination and harassment for all employees, candidates, and customers.

If you have disabilities that require special accommodation, please email info@thegcburger.com

This position offers opportunities for growth and a dynamic work environment. If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this role!

Job Type: Part-time

Pay: $17.60-$18.20 per hour

Expected hours: 24 - 30 per week

Benefits:

Discounted or free food On-site parking
Application question(s):

Are you available to work evenings and nights, until 1 AM?
Work Location: In person