Job Description

Company Description

Centrally located in downtown Calgary, Fairmont Palliser is the city's premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.





Server, Hawthorn Dining Room & Bar


As a Server at Hawthorn Dining Room & Bar, located within our luxury hotel, Fairmont Palliser, you will embody the highest standards of hospitality. With polished professionalism, genuine warmth, and an expert understanding of our meticulously curated menu and beverage offerings, you will deliver intuitive, elevated service that transforms every dining experience into a lasting memory. Your attention to detail and anticipation of guest needs will reflect the exceptional quality and elegance synonymous with our brand.


Reporting to the Restaurant General Manager, responsibilities and essential job functions include but are not limited to the following:

Warmly welcome guests with genuine hospitality and a polished demeanor, setting the tone for an exceptional dining experience that consistently exceeds expectations. Adhere to all restaurant and hotel policies, including LQA standards and Sequence of Service protocols, ensuring every touchpoint meets luxury service benchmarks. Demonstrate proficiency in tableside service techniques, such as saucing, carving, and finishing, with grace and precision. Ensure compliance with liquor laws, practicing responsible alcohol service in accordance with regulations and hotel policy. Maintain in-depth knowledge of all food and beverage offerings, including pairings, seasonal promotions, and local sourcing, to engage and educate guests with confidence. Accurately record, communicate, and serve all guest orders in a professional and timely manner, collaborating closely with colleagues and culinary teams. Support the bar team as needed by handling glassware efficiently and discreetly, reinforcing seamless service throughout the venue. Create meaningful, heartfelt guest moments through proactive quality checks and prompt resolution of feedback, ensuring no guest leaves unsatisfied. Participate in ongoing training and assessments to maintain expert-level knowledge of all menu offerings, including food, wine, cocktails, spirits, and beer, ensuring confident and accurate guest engagement at all times. Uphold a safe, clean, and compliant work environment, strictly following all Health & Safety guidelines and protocols. Exhibit scheduling flexibility and availability to meet business demands, including weekends and holidays, as determined by seniority. Execute any additional duties as assigned by the Restaurant General Manager or their designate, with professionalism and enthusiasm.


Qualifications

A minimum of 2 years' experience in a refined, upscale restaurant or lounge environment is required; experience in a luxury hotel setting is highly regarded. Professional presence, polished appearance, and a warm, engaging personality are essential. Extensive knowledge of cocktails, wine, and spirits is expected; WSET or comparable certifications are considered a strong asset. Previous bartending experience is considered a valuable asset, particularly in elevated cocktail or fine dining settings. Proven track record of exceptional customer service skills, with the ability to anticipate guest needs and personalize service accordingly. Must possess excellent verbal and written English communication skills, including a strong command of professional vocabulary and guest-facing communication. Must demonstrate a high level of energy, enthusiasm, and a passion for hospitality, with a natural ability to create a welcoming and memorable guest experience Composed and effective under pressure, with the ability to multi-task gracefully in a high-paced luxury environment. Highly self-motivated, detail-oriented, and capable of working independently while contributing to a collaborative team culture.


Additional Information

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Susatinability program

The applicants must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.


Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/


Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS