Job Description

Date Posted: 02/07/2025
Req ID: 41599
Faculty/Division: UofT Mississauga
Department: UTM: Info. & Inst. Tech. Services
Campus: University of Toronto Mississauga (UTM)
Position Number: 00030700Description:About us:The university's second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.Your opportunity:I&ITS is a modern service delivery operation, processing tens of thousands of incident, change, and service requests annually, and is the primary support and a vital enabler of the teaching, learning, and research mission at UTM.Working within I&ITS' portfolios, the Digital Product and Workplace Specialist is an exciting role that will help deliver outstanding experiences for our clients and directly support their outcomes. You will be responsible for acting as a product owner for critical digital workplace solutions and supporting a broad portfolio of tools, products, and services in our digital landscape.You will help cultivate and build positive relationships with staff and departments by defining product roadmaps, executing and supporting assigned initiatives for I&ITS, and driving user-centric, value-driven enhancements to the digital ecosystem. You will lead continuous improvement cycles by analyzing service metrics, making data-driven recommendations for product optimizations, and communicating the benefits of campus digital tools. This includes translating business needs into technical requirements, facilitating training sessions, and creating technical documentation to operationalize product updates. You will drive complex projects to delivery while balancing stakeholder priorities, directly impacting clients' business outcomes.Applying your excellent technical and problem-solving skills, you will serve as a resource for day-to-day operational support and as a technical product liaison to other I&ITS groups and other tri-campus IT.Your responsibilities will include:

• Probing for information from end-users to identify problems and establish needs
• Developing project schedules including milestones, critical path, timelines, deliverables and reporting
• Analyzing product gaps and gathering requirements
• Delivering presentations to promote programs, opportunities and/or initiatives
• Tracking program metrics to inform continuous service improvements
• Conducting needs assessments to determine end-user technical requirements
• Analyzingand recommending technologies that can be integrated/utilized to better serve unit objectives
• Training staff on new system features

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum four years of diverse IT experience in a multi-client and multifaceted operational environment with exposure to product or platform ownership.
• Demonstrated experience in analyzing complex problems, defining user stories, and producing actionable plans and solutions.
• Demonstrated ability to lead product delivery cycles and iterative refinements to completion.
• Experience conveying complex technical ideas and advocating for client-centricity, including training sessions, client workshops, and meetings.
• Expert level knowledge of digital workplace tools (e.g., M365 suite, SCCM, endpoint devices).
• Ability to communicate effectively, bridging technical and business needs forproduct success.
• Demonstrated ability to learn rapidly and adapt to a dynamic environment through agile practices.
• Demonstrated experience in creating complex technical documentation
• Strong time management and organizational skills

Assets (Nonessential):

• Technical certifications related to project management, product ownership, process improvement, and business analysis (e.g., PMP, ITIL, CBAP, CSPO) will be considered an asset
• Experience with ServiceNow and product lifecycle management tools.
• Familiarity with the University environment, governance, and policies
• Demonstrated experience working in a structured change environment

Tobe successful in this role you will be:

• Communicator
• Entrepreneurial
• Multi-tasker
• Organized
• Proactive
• Self-directed

Closing Date: 02/19/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $79,874. with an annual step progression to a maximum of $102,147. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact .

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