Job Description

We are seeking a collaborative Digital Operations Analyst to join our Digital Solutions Team at our Winnipeg Head Office, located at 140 Otter Street.

In this role, you will focus on operations and support, handling day-to-day updates of existing functionality, configuring new features and content, and providing Tier 2 technical support for all digital products. Reporting to the Digital Delivery & Operations Manager, you will analyze, design, and implement operational solutions across a variety of applications and projects, driving value for the Digital Solutions department.

Who We Are

At Pollard Banknote Limited, we've been a leader in instant lottery ticket manufacturing and services for over a century, delivering innovation and quality. Our diverse, talented team drives creativity and collaboration. Alongside our traditional products, we lead in digital lottery solutions, enhancing player engagement with cutting-edge technology. Join us in impacting millions of lives with exciting lottery experiences and help shape the future of gaming!

What We Offer

• Competitive compensation
• Profit sharing program - every role plays a part in our success!
• Health & Extended Benefits
• Opportunities for professional development
• On-Site Cafeteria & Outdoor Patio
• On Site Gym
• A variety of committee-driven employee engagement activities
• Free Parking
• Remote/Hybrid Work Environment
What You'll Do

• Establish strong relationships with key stakeholders to understand and prioritize requests, work items and new initiatives.
• Provide technical guidance, including testing, reproduction, and general troubleshooting for requests received from customers or internal stakeholders, and effectively detail issues and solutions.
• Develop, implement, and maintain scripts (database and others) to ensure customer implementations are stable and troubleshoot as needed.
• Configure content and complete day-to-day operational tasks as assigned in accordance with established practices and policies.
• Create specifications, process/data maps, and use cases, challenging the status quo and offering new ideas.
• Analyze the platform and report data to confirm accuracy and data integrity.
• Contribute to the knowledge base for training and knowledge transfer purpose
Who You Are

• A highly motivated, creative team player who is passionate about delivering results.
• A team member willing to work flexibly and proactively and respond to the emerging needs of the operational tasks.
• A good listener with excellent written and oral communication skills to effectively work with the Development and Marketing teams.
• A forward thinker who uses research and data to achieve effective outcomes.
• A highly organized team member who can self-manage, prioritize, and juggle multiple tasks.
• A resourceful problem-solver with the ability to use logic and technical and critical thinking skills to plan for and investigate issues proactively.
• A quick learner who can adapt to changing product needs.
What You'll Bring

• Education in information technology, software development, application support or equivalent combination of education, training and experience.
• Excellent research, problem-solving and decision-making skills.
• Knowledge of Web technologies like HTML, CSS, Javascript, React, and JSON.
• Basic knowledge of relational databases and ability to write/understand queries.
• Experience with object-oriented programming languages is an asset.
• Working knowledge of Atlassian Suite (Jira, Confluence, BitBucket) is an asset.
Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.
Employment is contingent upon a satisfactory response from a Criminal Record Search.