Job Description

INTERNAL AND EXTERNAL JOB POSTING

Digital Navigator, Digital Transformation and Technology Support

ISANS is seeking 2 Digital Navigator(s), to provide technical and digital support to ISANS clients ranging from literacy to CLB 8 as they access various programs and services within the organization. In addition, overseeing the coordination and maintenance of the ISANS Tech Lending library, ensuring accurate record-keeping of all client interactions. Reporting to the Supervisor, Digital Transformation and Technology Support, this role is responsible for:

Coordinate, conduct, and lead onsite digital orientations and drop-in sessions for clients

Offer individualized and/or group in-person/virtual support sessions to clients in using online tools and technologies, such as Microsoft Teams, LMS platforms, and other websites

Manage the inventory and circulation of digital devices within the Tech Lending Library

Act as a liaison between clients and staff for the distribution and retrieval of digital devices

Assist clients in setting up and effectively utilizing loaned equipment from the Tech Lending Library

Participating in offsite projects and initiatives as required, collaborating with other program teams

Ensure all client interactions are promptly recorded in relevant databases such as NewOrg, iCARE, LaMPSS etc. following established guidelines

Provide support to evening programs as required

Stay abreast of industry trends, research and recommended practices for online delivery and technology supports

Network and initiate new connections within the industry while maintaining existing relationships with other Service Provider Organizations

General responsibilities:

Contribute to seamless team operations by promptly responding to emails and providing necessary information

Stay updated on internal communications via email, Connect, Teams and other channels

Adhere to ISANS values, workplace policies, and procedures

Consistently and accurately record relevant client information in databases.

Participate fully in regular staff meetings, team meetings, training and development sessions, and ISANS events

Perform additional duties as needed

The ideal candidate for this position will have the following:

Education:

Bachelor's degree or equivalent combination of education and experience

Recognized TESL qualification or completion of the CLB Bootcamp online training (http://learn.language.ca/) considered an asset

Experience:

Minimum of 2 years' experience in a similar position involving adult education

Experience working in a cross-cultural environment and providing direct service to immigrants

Experience in online teaching/learning an asset

Knowledge:

Understanding of adult education principles

Familiarity with 21st Century learning principles

Knowledge of learning management systems and educational technology

Skills:

Strong written and verbal English communication skills

Ability to work independently and as part of a team.

Strong time management and organization skills

Proficient with MS Office applications

Additional languages an asset

ISANS Core Competencies

Cultural Competency; Equity, Diversity & Inclusion

Embracing the value that different perspectives and cultures bring to an organization

Collaboration

Working collaboratively with others across the organization to achieve shared objectives

Continuous Learning

Continually seeking new knowledge and skills, as well as developing existing capabilities

Innovative Thinking

Introducing new ways of looking at problems and developing useful ideas that are new, better, or unique

Accountability

Holding self and others responsible and accountable to being transparent and principled in our approach and to meeting commitments

Respect

Actively encouraging an environment of fairness, honesty and integrity for all

Terms of Employment:

Fixed-term contract (until 2027) and Indefinite contract

Full-time, 35 hours per week

Hybrid work environment: work location will be determined by operational requirements, prioritizing ISANS mission and clients to determine the right balance of in-person and virtual work.

Commencement Date:

ASAP

Closing Date:

Tuesday January 6, 2026

To apply:

E-mail your resume and cover letter merged into one document to stating in subject line the position you are applying for.

ISANS is dedicated to inclusiveness, equity and accessibility. We are seeking talented individuals to join our team and welcome applications from all diverse groups. We encourage applicants to self-identify in their cover letter and request any accommodation required to support them during the recruitment process.

Only those eligible to work in Canada will be considered for this position.

We wish to thank all applicants for their interest and effort in applying for this position.

However, only candidates selected for interviews will be contacted.

Job Types: Full-time, Fixed term contract

Pay: $42,600.00-$44,808.00 per year

Benefits:

Dental care Employee assistance program Extended health care Flexible schedule On-site parking Paid time off RRSP match Vision care
Work Location: Hybrid remote in Halifax, NS B3L 4P1