Job Description

Digital Marketing is Dead. Long Live Digital Marketing!
At Digital Shift, we believe the era of cookie-cutter digital marketing strategies is over. The future belongs to innovators who can blend data-driven insights with creative genius to deliver personalized, impactful campaigns. Are you ready to be at the forefront of this revolution?
We're seeking a Digital Marketing Associate who shares our vision: that every click should have a purpose, every impression should leave a lasting impact, and every campaign should directly contribute to our clients' success.
Join Digital Shift and become the architect of a new digital marketing paradigm. As our Digital Marketing Associate, you'll go beyond traditional metrics to create strategies that resonate with audiences on a deeper level. You'll be the driving force behind campaigns that don't just generate traffic, but cultivate communities and drive real business growth.
In this role, you'll leverage cutting-edge tools and methodologies to:

• Transform data into actionable insights
• Craft personalized marketing experiences that speak directly to target audiences
• Pioneer innovative approaches that set our clients apart in crowded digital spaces
• Build lasting relationships with clients, becoming their trusted guide in the ever-evolving digital landscape

If you're passionate about pushing the boundaries of what's possible in digital marketing, if you believe in the power of strategic creativity, and if you're ready to shape the future of our industry, we want to hear from you.
Responsibilities:

• Conduct monthly strategy sessions
• Strategically plan deliverables with clients
• Proactively serve client needs and business objectives
• Collaborate with Operations to measure progress and get results
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with clients
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to clients
• Develop new business with existing clients and/or identify areas of improvement
• Forecast and track key account metrics
• Prepare reports on account status
• Maintain high customer satisfaction and retention scores

Requirements:

• Proven work experience as a Digital Marketing Associate, Account Manager, Customer Success Manager, or relevant role
• Excellent listening, negotiation and presentation abilities
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Demonstrable ability to communicate, present and influence
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and Google Docs or MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Strong verbal and written communication skills
• Bachelor's degree in Business Administration, Marketing, Sales or a relevant field

This is a full-time remote position that requires a motivated and self-driven individual. Your proficiency in meeting deadlines and staying connected using project management and team tools will be key. In your cover letter, we want to hear about your unique experiences--particularly if you've worked in home services, franchising, or digital marketing agencies. These insights are not just interesting to us, but they could also demonstrate your potential fit with our dynamic team. We value diversity in experiences and believe that every unique path brings a unique perspective that can drive success at Digital Shift.
About Digital Shift:
Since our founding in 2007, Digital Shift has embraced a distinct approach to digital marketing. We cut through the typical agency nonsense, focusing instead on result-driven teams and fostering strong relationships that drive success. Our team is committed to creating an inclusive environment where diverse voices are not only heard but are also integral to our success. We collaborate to empower home service businesses in Canada and the US by helping them turn online searchers into customers.
Join Us:
Embrace a career where your work drives real change, and your well-being is always a priority. At Digital Shift, you'll find a supportive community, dynamic challenges, and ample opportunities to grow both professionally and personally.
Are you ready to redefine digital marketing?
If you have a passion for turning innovative ideas into real-world success stories, we want to hear from you. Apply today and be a part of our growth story at Digital Shift!

Skills Required