Job Description

Job Overview

Habitat for Humanity Greater Vancouver is growing and seeking a motivated and detail-oriented Digital & Logistics Support Specialist to support the day-to-day operations of our online sales platforms and fleet logistics within the ReStores. This role offers a rewarding opportunity to build a career with purpose, contribute to a respected global nonprofit, and help local families access safe, decent, and affordable homeownership.

The Digital & Logistics Support Specialist is responsible for assisting with the coordination and execution of retail, eCommerce and logistics operations. This hands-on role supports ecommerce operations, ensures the efficient logistics of donation pickups and deliveries, interacts with e-commerce customers and donors, day-to-day administrative operations and occasionally handling basic social media responsibilities. The successful candidate will work closely with the retail teams and will act as a key liaison between donors, customers, and internal stakeholders.

The ideal candidate is organized, tech-savvy, customer-focused, and capable of managing both the technical and promotional aspects of online retail and logistics.

This is a

full-time permanent position

based in

Burnaby, BC

. The Digital & Logistics Support Specialist

reports directly to the Director of ReStore Operations.

Responsibilities

:

1. eCommerce Platform Operations

Maintain and update product listings on Shopify and other online platforms (e.g. Facebook Marketplace). Ensure online orders are processed and fulfilled promptly and accurately. Ensure consistency and accuracy of listings created at store level. Serve as the main point of support for E-commerce operations at each ReStore location. Assist in onboarding, training, and supporting staff using the Shopify system.

2. Sales & Promotions Coordination

Help implement seasonal or product-specific promotions to support sales goals. Track and report on online sales performance, identifying trends and opportunities for improvement. Occasionally create and publish digital content (e.g., product spotlights, promotions).

3. Logistics and Scheduling Coordination

Monitor and manage daily truck schedules for donation pickups and deliveries Contact donors and customers to confirm and schedule pickups or deliveries Create, book, and maintain accurate work orders Track, monitor, and close out service orders upon completion Accurately input and update donation and delivery orders within systems such as Shopify and Vonigo. Maintain an understanding of acceptable products and be able to effectively communicate this information, while preserving positive interaction with customers.

4. Customer Service

Respond promptly to customer/donor inquiries and issues related to online orders and donations. Resolve concerns in a professional and timely manner Maintain a high level of professionalism and care in all customer and donor interactions via phone and email. Monitor customer reviews and feedback, providing follow-up or escalation as needed. Support the in-store team with customer-related needs as required Ensure all communications reflect the organization's values and commitment to community service

5. Marketing & Social Media

Occasionally create and post content for social media channels (e.g., Instagram, Facebook) to promote online listings, store highlights, and sales.

6. Operational & Safety Support

Ensure technology tools and platforms are functioning efficiently and troubleshoot issues as needed. Maintain safe practices when handling equipment and merchandise.

7. Administrative Support

Provide general administrative support to the ReStore Leadership Team Perform additional administrative tasks as assigned

Qualifications

Experience in retail, eCommerce, or customer service, preferably with Shopify or similar platforms. Strong written and verbal communication skills, especially for product descriptions and customer engagement. Comfortable using basic tools for image editing and social media publishing. Ability to manage time and workload independently across multiple tasks and locations. Proficient with digital platforms such as email and social media. Exceptional organizational and time management abilities Proficiency in Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint Ability to manage multiple priorities in a fast-paced environment

Assets:

Basic photography and image editing skills. Previous nonprofit or mission-driven work experience. Familiarity with social media content creation or digital promotions. Understanding of retail merchandising and online marketing trends. Familiarity with the Metro Vancouver area and proficiency with online mapping tools
Job Types: Full-time, Permanent

Pay: $21.00-$23.00 per hour

Expected hours: 32 - 40 per week

Benefits:

Casual dress Dental care Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Work Location: In person