Job Description

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

The Digital Customer Experience team seeking a Digital Content Advisor to join their team. This position reports to the Manager, Digital Commerce Experience.

The Digital Customer Experience team drives and creates exceptional digital experiences for all digital interactions with Shaw customers. Our focus is to link digital activity to corporate strategy, enhancing processes and systems to win, serve and retain customers.

As a Digital Content Advisor you will be responsible for day-to-day management and maintenance of digital content across a variety of applications, platforms and CMS systems; supporting release activity, and identifying opportunities for process improvement within their portfolio of digital properties and applications. In addition to the execution of content to improve digital experiences, you work closely with cross-functional teams including copywriters, designers, product managers and technical teams to maintain site and brand standards while improving customer experience within the online channel.

What you will do...

• Publish content updates in various content management systems including Contentful, Ektron, and Khoros
• Support release planning and activities including the occasional early morning and evening
• Support initiatives by providing knowledge of content execution and requirements during planning
• Identify opportunities for improvement in the platforms and delivery processes
• Create and sustain publishing standards
• Cross train members on new features and processes

What you will bring...

• 2 years\xe2\x80\x99 experience managing and developing digital content using content management systems and technology platforms
• Advanced HTML, CSS and Javascript knowledge
• Experience with SCRUM and Agile methodologies as well as ticketing systems like JIRA
• Proficient in Microsoft office (Teams, Outlook, Excel & Word)
• Ability to manage multiple projects in a fast-paced, deadline-driven environment
• Ability to quickly adjust to changing priorities and responding to pressing demands
• Excellent organization and time management skills, and the ability to work both independently and within a team environment
• Experience working with cross-functional teams and solid-relationship management skills
• Excellent attention to detail and commitment to quality

Here\xe2\x80\x99s what you can expect in return:

• A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
• A manager who deeply cares about your development and long-term career at Rogers
• A team that trusts and wants to win together
• Smart and accomplished colleagues who are focused on both the \xe2\x80\x9cwhat\xe2\x80\x9d and the \xe2\x80\x9chow\xe2\x80\x9d

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Schedule: Full time
Shift: Day
Length of Contract: 12 Months
Work Location: Rog-ShawCourt 630 3 Ave SW (8007), Calgary, AB
Travel Requirements: None
Posting Category/Function: Digital & eCommerce
Requisition ID: 293393

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .

Successful candidates will be required to complete a background check as part of the hiring process.

Posting Notes: Digital & Technology

Rogers Communications