Job Description

Business

T&O - Retail

No. of Positions

1



POSITION: DeWalt Service Repair Technician
REPORTS TO: Service Branch Manager
DIVISION: Product Service
Location: Mississauga, ON

The Why
Our team at Stanley Black & Decker embraces the critical importance of employment equity, diverse representation, and inclusive work environments. Our culture is dynamic, results-oriented, focused on change and share a unified passion for creating products, tools and solutions for those who make the world. Wherever you go in our company, you\'ll find uncompromised devotion to performance, innovation, customer satisfaction and social responsibility. Now is your chance to become one of these people within our growing Fortune 200 Company. A role with us will give you a strong understanding of how a world class organization creates and implements different strategies across our various commercial brands for a positive outcome.

The What
Recognized as one of Canada\'s Top Employers For Young People (2020 and 2021) and Greater Toronto\'s Top Employers (2020 and 2021) and Canada\'s Best Diverse Employers (2020 and 2021). The Technician will be primarily responsible for estimating and repair of Stanley Black & Decker products received in the service center. The successful candidate will have a working knowledge of computers, use of repair equipment and repair techniques. The successful candidate will also uphold the Stanley Black & Decker image, philosophy and warranty policies.

What you will do
As part of the DeWalt Factory Service Store you will be apart of a very important team as a DeWalt Factory Service Repair Technician. You will get to:

• Estimation and completion of repairs, including proper identification of SKU\'s and parts needed
• Processing of service work orders, logging, tracking, follow-up.
• Provide over the counter repairs for Black & Decker, DeWALT, Stanley and Bostitch tools.
• Provide technical assistance to distributors/end users/staff
• Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)
• Provide parts identification, product application, product information to customers by phone, counter, mail, and fax
• Verify and administer warranty on products through date codes, parts condition identification
• Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns
• Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction.
• Coordinate and follow up with customer parts and tool orders
• Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.
• General service branch opening and closing responsibilities including cash registers and computers
• Assist with shipping and receiving within the Branch and other duties

Selection Standards

• Graduate of a community college or trade school preferred
• Compressor repair experience on equipment an asset
• Experience in a service environment a must, preferably with power tool repair experience
• Effective communication and sales skills, and experience in working directly with the public
• Strong organizational skills, and ability to complete tasks in tight time frames
• Knowledge of cash registers and computers, especially Microsoft Office, an asset

What you get

• We care about the safety and the well-being of our employees. It is our utmost priority
• A supportive work environment where you can be your best every day
• Opportunities to stretch and develop in our diverse lines of business within our Fortune 200 company
• We offer different ways for you to give back to communities where we operate
• Competitive compensation & benefits package
• Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD\'s priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.

Function

Customer Service

FLSA (For US Only)

Hourly

Region

CANADA

Featured Category on SBD Careers

Supply Management & Operations

Stanley Black & Decker