Job Description

At Helm Operations, we build the software that keeps the world's maritime operations moving. From tugboats in Vancouver Harbour to offshore service vessels in the North Sea, our customers run their businesses with Helm CONNECT. And we don't take that lightly.

We've grown from a small start-up on Canada's west coast into a global leader serving many of the world's largest maritime companies. Our mission is simple: deliver software that connects the marine industry like no other technology company.

But world-class software doesn't happen by accident, it takes tough teams, ownership, and deep care for customers. That's The Helm Way.

Now, we're looking for a highly skilled and detail-oriented DevOps Specialist to join our expanding crew.

Your mission

As a DevOps Specialist, you will report to the Director of Support, IT and Release Management. You are responsible for the reliable, secure, and scalable operation of our cloud infrastructure. You will own your work from initial design to deployment and beyond, playing a key role in supporting our development and customer-facing environments. You'll work closely with developers and QA to build the systems and tools that help us ship code faster and safer, always with a focus on automation, resilience, and visibility.

Make your impact with a rapidly growing Marine Software business!

You will:

Manage and maintain cloud infrastructure, with a focus on AWS services.

Design, implement, and maintain Infrastructure as Code (IaC) for production and non-production environments.

Ensure scalability, performance, and security across systems.

Participate in disaster recovery (DR) planning and testing, ensuring infrastructure is designed and maintained to support high availability, resiliency, and business continuity.

Automation and Deployment:

Build and improve CI/CD pipelines to streamline and automate deployments.

Create automation scripts and tooling to support code rollouts, environment setups, and recovery scenarios.

Develop automation for large-scale test data migration to support customer sandbox environments.

Monitoring and Support:

Design and implement monitoring, alerting, and logging solutions to detect and prevent issues proactively.

Maintain on-call availability for urgent issues and production-impacting events on a rotational basis.

Continuously evaluate and optimize system reliability, uptime, and health.

Collaboration and Documentation:

Collaborate with developers, QA, and product teams to align infrastructure with application needs.

Document infrastructure, deployment processes, and runbooks to ensure knowledge sharing across teams.

You will have:

Strong experience with AWS infrastructure and services.

Proficiency with Terraform, CloudFormation, or similar IaC tools.

Comfortable with scripting languages (e.g., Python, Bash, Powershell) for automation.

Solid understanding of CI/CD systems (e.g., GitHub Actions).

Familiarity with observability tools like CloudWatch, Kibana, Prometheus, Grafana, or similar.

Hands-on experience with containerization and orchestration technologies, ideally Docker and Kubernetes, for building, deploying, and managing scalable applications

Operational Mindset:

Passionate about automation and improving systems through tooling.

Comfortable supporting production systems and handling incidents when needed.

Previous exposure to security best practices and cloud governance.

Contributes to resiliency planning and incident preparedness, collaborating with cross-functional teams to ensure recovery processes are tested and effective.

Bonus points if you also have:

Hands-on experience or curiosity in AI/ML infrastructure or tools.

AWS certifications or formal cloud training.

Experience with cloud cost monitoring and optimization (FinOps) practices to help balance performance and budget efficiency.

You are:

Reliable: You take ownership of your work and follow through in high-stakes environments.

Detail-Oriented: You spot potential issues before they become real problems.

Collaborative: You thrive in cross-functional teams and communicate effectively.

Calm Under Pressure: You can troubleshoot and resolve issues, even in the heat of production.

Always Learning: You keep up to date with DevOps trends, tools, and best practices.

Self-starter; you will design and implement new solutions and should be expected to stand behind your designs and build sensible, maintainable systems

Why You'll Love Working at Helm

We live by our core values:

Together We Win - Collaboration is our superpower.

Own It - We take initiative and deliver on our promises.

Care Deeply - About our products, our customers, and each other.

Enjoy the Ride - We celebrate wins and make space for joy.

Perks & Benefits

The role is remote

Flexible hours with overlap in core business time.

Competitive salary ($95,000 - $120,000 CAD) + bonus.

Paid vacation, 7 floater days, and your birthday day off.

Comprehensive benefits health, dental & vision from day 1.

Fitness reimbursement.

Employee Stock Purchase Plan (after 6 months).

Learning & professional development pathways available.

Inclusive culture & remote-team events.

Worker Type:

Regular

Number of Openings Available:

1

Salary is subject to your relevant skills, experience, and capabilities as well as your location

Research has shown that women & under-represented minorities read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we are ideally looking for, but we encourage you to apply even if you don't meet everything 100%. Everyone has unique strengths & weaknesses, and we hire for strengths and potential.

Helm is proudly an Equal Opportunity Employer where everyone is welcome. Everyone brings a different personal story and perspective, and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

While we thank all candidates who apply, we will be reaching out to candidates who meet the hiring manager's requirements on their resume.

Job Type: Full-time

Pay: $95,000.00-$120,000.00 per year

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Flexible schedule Life insurance Paid time off Vision care Work from home
Work Location: Remote