Job Description

Job Posting - Desktop Support Technician

Logos IT Solutions is a full-service managed service provider. We are growing and looking to add to our team. We are seeking full-time and part-time technical support specialists to provide timely and effective resolutions to our valued clients. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in a user-friendly language, and conducting end-user training where necessary. The IT Support is also responsible for recording problems/solutions within the IT call-tracking system. The IT Support will also participate in any assigned training.

As a Logos IT Solutions IT Support, his/her role will exemplify our brand image as an ambassador and will provide a positive experience to all our valued clients.

Skills:

Effective time management and multitasking skills

Excellent written and verbal communication skills

Excellent customer service and phone skills

Works well in a team environment

Creative and innovative thinking

Strong technical understanding and ability to learn new programs quickly

Strong analytical and problem-solving skills

Accountability and dependability

Research and Analysis

Planning, organizing, and prioritizing

Enforcing laws, rules and regulations

Willingness to work a flexible schedule

Job Duties:

Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations, and so on.

Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication.

Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals.

Diagnose and resolve minor network issues (e.g. LAN access).

Recognize and escalate deeper and more complex issues to Tier 2 support technicians.

Assist PC and network technicians by troubleshooting software, hardware, and network issues.

Where necessary, assist network technicians in installing network interface cards, hubs, switches, network cabling, and so on.

Participate in moves, adds, and changes to network and systems access for new, departing, or promoted/demoted employees.

Accurately log work orders/IT tickets and resolutions into IT software management system; maintain vigilant maintenance of this process.

Prioritize work orders/IT tickets according to severity.

Conduct timely repair of IT equipment covered by third-party vendor maintenance agreements.

Attend and/or conduct training sessions for end users; create training materials for end users (e.g. FAQ sheets).

Use IT log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs.

Always maintain a high degree of professionalism, courteousness, and friendliness.

Knowledge/Skill Requirements:

Post-secondary education in computer technology or an acceptable combination of education and relevant experience.

CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification preferred.

[3 to 5] years of direct work experience in an IT support capacity.

Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.

Technical knowledge at the network level: WAN and LAN connectivity, routers, firewalls and security

Hands-on experience with anti-virus, anti-ransomware and anti-spam solutions

Understanding of operating systems, business applications, printing systems, and network systems

Able to quickly analyze issues and determine the best course of action using available resources.

Sound judgment to escalate issues to senior members within the IT organization.

Knowledge of IT management software tools.

Excellent written, oral, and telephone communication skills.

Able to communicate in user-friendly language.

Knowledge of computer workstation setup.

Exceptional multi-tasking abilities and prioritization skills.

Strong customer service mindset.

Team player able to work under pressure.

Schedule:

8:30 am to 5:00 pm

Monday to Wednesday

On call after hours

Weekend availability

Application question(s):

Do you have a college or university degree in Computer Science, Computer Studies program or equivalent experience?

Do you have 2-3 years of related Technical Support experience?

Do you have experience working and have advanced operating knowledge of IT hardware/equipment installation, testing and support?

Are you able and willing to work after hours and weekends?

Are you able and willing to travel to customer sites on short notice over extended periods of time?

Do you have a valid Drivers license and a clean driver's abstract?

Do you have access to a vehicle to get to and from jobs independently?

Qualified applicants are invited to submit their cover letter and resume to career@logosit.ca

Job Type: Part-time

Pay: $20.00-$25.00 per hour

Expected hours: No less than 22.5 per week

Application question(s):

Are you comfortable working in an onsite setting? Are you able and willing to work after hours and on weekends? Do you have experience working and have advanced operating knowledge of IT hardware/equipment installation, testing and support? Do you have a car?
Experience:

Technical Support: 3 years (required)
Licence/Certification:

valid driver's license (required)
Work Location: In person