Job Description

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About Us:
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry speci?c alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
Job Summary:
We are looking for a customer-focused Tech Support Specialist to provide technical assistance and troubleshooting support to end-users. The role involves resolving hardware, software, and network issues efficiently while ensuring high customer satisfaction.
Key Responsibilities:
Provide technical support via phone, email, or remote tools.
Diagnose and resolve hardware, software, and network connectivity issues.
Assist with setup, configuration, and maintenance of user systems.
Document issues, resolutions, and escalate complex problems when required.
Ensure timely follow-up and maintain SLAs for all support requests.
Qualifications:
6-10 years of experience in technical or IT support.
Bachelor's degree or combination of education and equivalent relevant experience.
Strong understanding of Windows OS, MS Office 365, and networking fundamentals.
Familiarity with ticketing systems (e.g., ServiceNow, Jira, or Zendesk).
Excellent communication and problem-solving skills.
ITIL or CompTIA A+ certification preferred.
ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.
Department:
Lateral
Skills Required:
Technical | Infrastructure | Service Desk | Language support
Role:
Admin and Operations Desktop Tech Support
Years Of Exp:
8 to 10 Years
Education/Qualification:
BE/BTECH/MCA

Skills Required