Job Description

:
About Us:
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry speci?c alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
Job Summary:
We are looking for a Desktop Support Specialist to provide technical assistance to end-users. The role involves troubleshooting system issues, maintaining hardware and software, and ensuring smooth IT operations.
Key Responsibilities:
Provide L1/L2 technical support for desktops, laptops, and peripherals.
Install, configure, and troubleshoot Windows 10/11 and Microsoft 365.
Resolve network, printer, and application issues.
Manage user accounts and access in Active Directory.
Log and track issues through ITSM tools like ServiceNow.
Qualifications:
5-10 years of desktop support experience.
Bachelor's degree or combination of education and equivalent relevant experience.
Strong understanding of Windows OS and basic networking.
Good communication and customer service skills.
ITIL certification (preferred).
ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.
Department:
Lateral
Skills Required:
Technical | Infrastructure | Service Desk | Language support
Role:
Admin and Operations Desktop Support Engineer
Years Of Exp:
8 to 25 Years
Education/Qualification:
BE/BTECH/MCA

Skills Required