Job Description

Desktop Support || Moncton, NB

This position is 100% work from office. Candidate must willing to work in rotational shift according to business requirement . End to end onboarding process ( Laptop preparation, packing and shipping the assets and preparing the bulk asset upon requirement). Sound knowledge of Windows operating systems. Active directory and voice infrastructure including cloud application ( Genesys, Cisco jabber, Avaya). Experience on Citrix and remote desktop environment. Experience and knowledge about Intune and JAMF would added advantages. Candidate must be familiar with the ticketing systems such as Service now, BMC etc. Candidate must aware about the basic SLA and OLA. Experience in laptop Compliance ( MS patches, security software etc.). Packing the laptops and handover to vendor in premises to deliver remote locations. The person will also troubleshoot problem areas (in premises, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required Conduct research on desktop products in support of PC procurement and development efforts. Perform onsite analysis, diagnosis, and resolution of complex laptop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
]o Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required laptops service levels.

Where required, administer and resolve issues with associated end-user workstation networking software products. Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers. Prepare tests and applications for monitoring system performance, then provide performance statistics and reports. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. If necessary, liaise with third-party support and PC equipment vendors. Excellent technical knowledge of PC internal components. Hands-on hardware troubleshooting experience. Equipment support experience with Windows PC's. Working technical knowledge of current protocols, operating systems, and standards, including Microsoft Windows 7 and Windows 8. Ability to operate tools, components, and peripheral accessories. Able to read and understand technical manuals, procedural documentation, and OEM guides. Personal Attributes Ability to conduct research into laptop issues and products as required. . Good written and oral communication skills. Understanding of the organization's goals and objectives. Analytical and problem-solving abilities, with keen attention to detail. Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Strong customer-service orientation. Work Conditions .
Job Types: Full-time, Fixed term contract

Pay: $20.22-$22.00 per hour

Expected hours: 40 per week