Job Description

Competition Number

P16675

Posting Title

Desktop Support Analyst

Classification

Band 8

Location

Saskatchewan Polytechnic Moose Jaw Campus

Other Location(s)

Saskatchewan Polytechnic Moose Jaw Campus

Building

Other Building

Date Posted

05/23/2025

Closing Date

06/03/2025

JIQ #

024

Start Date

06/15/2025

End Date

09/30/2025

Open Until Filled

No

Ongoing

No

Category of work

Part Time (Full Time Hours)

Bargaining Unit

Professional Services

Hours of Work

Regulated 36 hours (modified)

Salary Range

$2,451.58 - $2,928.31 bi-weekly

Temporary Market Stipend

$4500 per annum

Incumbent

Total Assigned days (AC) / Total Hours per biweekly pay

72 total hours per biweekly pay

Posting Status

Open

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech's strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties/Qualifications, Skills and Abilities(QSA)

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Job Duties

Job Duties

The Desktop Support Analyst is an entry point of contact for On-Campus technical support. Reporting to the Manager - Endpoint Compute and Desktop Services, analysts play a key role in responding to demand for incident resolution and service requests, while delivering exceptional customer satisfaction and a personalized service. Desktop Support Analysts work On-Campus and respond to user inquiries, assess problems and issues with computer equipment and applications, and help resolve these issues for Sask. Polytech staff and students. Desktop Support analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that students, staff and faculty can access and utilize the software and resources they need for work.

password and account management Windows and Mac devices troubleshooting peripherals software requisition and installation mobile devices enterprise application support training and documentation project and new service rollouts self-service knowledge base article development





Desktop Support analysts may be required to work evening and weekend shifts and work from any one of Sask Polytech's locations. Desktop Support Analysts will have an opportunity for growth and leadership skill development through the mentorship, onboarding, and training of student analysts.


QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE

Specific Accountabilities

Duties

Required Qualifications, Skills and Abilities (QSA)

1. Two-year Diploma in Information Technology (foreign education must have Canadian equivalency certification).

2. One year experience within an enterprise information technology environment in a customer-support facing role.

3. Demonstrated knowledge in providing technical and troubleshooting assistance related to technical hardware and software, peripherals, mobile devices and other tools and products within an enterprise information technology environment.

4. Demonstrated knowledge in providing support and training through multiple communication channels including remote, phone, email, chat and in person, documenting those requests and solutions following established processes.

5. Demonstrated knowledge of service management, remote management, and client management tools.

6. Effective analytical, problem solving, and decision-making skills.

7. Strong communication and facilitation skills.

8. Effective organizational and time management skills.

9. Strong customer focus.

10. Ability to collaborate and work well with teams with a high level of initiative and motivation.

11. Values diversity.

Desired QSA