Requisition ID: 37163
Company
Located on the traditional, ancestral and unceded lands of the xEmE(TM)IkEE(TM)yI"E(TM)m (Musqueam), SawxIwa7mesh (Squamish), and sE(TM)lilwE(TM)taE (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the worldaEUR(TM)s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose & Function
IT Desktop Support provides technical desk side and remote support for City of Vancouver staff for end users devices (desktop, mobile, print), software, field equipment, and specialized onsite hardware & software. The DFS Technician will provide professional customer service through a variety of telephone, email and in person interactions and take appropriate action to assess the clientaEUR(TM)s need and facilitate the call completion in both technical and operational aspects of the work. Work tasks are assigned and tracked through an electronic service management system which the DFS Technician will be expected to keep updated while working on incidents and service requests. Work tasks will include, but not be limited to installation, removal, modification, analytical and technical troubleshooting to provide support for computer applications, telecommunications devices, network communication equipment and computer hardware. The work is performed under general supervision and requires the exercise of some independence of judgement and action within established procedures. Unusual, complex and contentious matters are referred to superior. Work performance is reviewed by superiors in terms of effectiveness of services and the attainment of desired service objectives.
Specific Duties & Responsibilities
Performs duties and responsibilities within assigned function area within a department which may include, but not limited to, any combination of the following tasks:
Desktop and Field Services Support
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