Job Description

Under supervision of the Coordinator of Desktop/Mobility Services, the Desktop/Mobility Operator ensures the proper operation of computer and network systems and applications in support of the Department's business objectives. This position will provide support for onsite, offsite and remote analysis, diagnosis, resolution, and documentation of hardware and software problems for end users. This position will also participate in the creation and configuration of user accounts.

As the •Desktop/Mobility Operator, • you will:

• Install, configure, test, maintain, monitor and troubleshoot end user computing devices and related hardware and software to maintain effective and efficient system operation.
• Assist and instruct users with various technology usage issues.
• Support the department's Local Area Network.
• Support the department's user accounts, as instructed.

Your education and qualifications include:


• Certificate, Diploma or Degree in a technology related field. An equivalent combination of relevant education, training and experience may be considered.


• Recent and relevant full-time work experience in the deployment / maintenance / support of PCs, devices, peripherals, and networks.


• Recent and relevant full-time work experience utilizing and supporting a variety of current operating systems and software applications including Office productivity tools.


• Ability to configure, support, and maintain computer workstations and miscellaneous devices and peripherals (scanners, VoIP phones, smartphones, printers, etc.)


• Ability to perform trouble-shooting, identify and resolve problems or obtain appropriate assistance.


• Ability to provide quality customer service.


• Ability to provide assistance on items such as creating email archives and using various other application tools as they relate to a variety of job responsibilities and functions.


• Ability to install, update, test and document various applications.


• Ability to work on multiple assignments simultaneously, in a sometimes stressful environment, in order to meet deadlines.


• Strong verbal communication skills with the ability to convey technical information to a wide range of internal and external stakeholders.


• Strong written communication skills with the ability to prepare user-friendly documentation, web pages and informative reports.


• Ability to establish and maintain respectful working relationships with internal and external stakeholders.


• Ability to work independently.


• Ability to work in a team environment.


• Knowledge of Active Directory and Group Policy Objects would be an asset.


• Knowledge of remote connectivity tools and services would be an asset.


• Knowledge of network and firewall concepts would be an asset.


• Knowledge of scripts (DOS batch, PowerShell, VBScript) would be an asset.


• Knowledge of ITIL practices would be an asset.
• IMPORTANT : Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Conditions of employment:

• The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate(s), at their expense. To obtain Police Information Check information please visit www.winnipeg.ca/police.
• Class 5 Manitoba Driver's License (or provincial or territorial equivalent).
• Ability to lift and carry equipment up to approximately 22 kilograms (approximately 50 pounds) in weight.