Job Description

BIMM is booming, so we're looking for a talented Design Researcher (starting asap until Dec 2022, potential to perm) to join our team!

WHO WE ARE

For over 30 years, we've crafted flawless data driven creative solutions for some of the biggest brands in Canada and across the globe. Everything we do is guided by a simple philosophy: marketing with greater certainty. We love creating amazing integrated brand experiences for our clients that deliver real business results.

We all act as one unit and believe in "having every BIMMER's back". Nice people only. Egos need not apply.

THE ROLE

Our Experience Design department offers end-to-end product and service design, with in-house practices including: Research, UX, UI, Content, and Production.

The Designer Research will work with our Design Research Lead to develop a framework of reusable research activities and templates for multiple client engagements. They will also help us build out and support a growing Design Research practice that serves our growing client portfolio.

WHO WE ARE LOOKING FOR

The Design Researcher is a fundamental part of the design process, with the goal of understanding user needs and behaviour through observed scenarios. Designing the research, moderating and collecting results, analyzing the results, and converting the data into meaningful product design guidance is critical to the role. The end goal is to help provide sound research based on real users who want to use the product we are trying to build. This contract role will focus primarily on discovery, moderated open interviews and journey-mapping.

Responsibilities/Requirements

• Partner with all streams of the digital team (including PO, PM, UX, UI, and Tech) to understand product goals and strategies, and include them where required during test planning.
• Work closely with the Data & Analytics team to inform research and test plans, and define key measurement tactics.
• Conduct appropriate research activities independently to answer client business needs and questions, leveraging both qualitative and quantitative methods (unmoderated, moderated open, observation, interviews, ethnography, surveys, etc).
• Draft screener questions and criteria based on the needs of the research.
• Communicate research findings through unbiased, compelling written reports and client presentations, including journey maps.
• A willingness to learn, take feedback, ask for help, and support teammates.
• Comfortable using popular testing platforms such as: usertesting.com, userzoom, Optimizely, Appinio, etc.
• 2+ years of relevant experience in design research.

Nice-to-haves

• Experience working within an agency or consultancy setting.
• Experience working within an Agile delivery framework.
• Experience with the Atlassian Suite: Confluence, Jira.
• Experience with using Figma, Mural, and/or Miro.
• Provide Product and Design teams with research context, perspective, and recommendations on usability.
• Contribute your research and perspective through the entire product sprint cycle, from planning to implementation to post-release.

BIMM is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met.

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