Job Description

Deputy Operations Manager

Location:

Hybrid (Remote + In-Person as Required)

Type:

Full-time

Role Overview

We are looking for a

high-caliber Deputy Operations Manager

to support day-to-day operations, ensure service quality, and act as a trusted operational support to senior leadership in a fast-paced environment.

This role requires someone who is

extremely organised, quick-thinking, and proactive

, with the ability to take ownership beyond basic administrative tasks. You will work closely with leadership to maintain operational excellence, handle escalations, and ensure systems, people, and processes run smoothly.

This is

not a passive support, admin or VA role

. You will be expected to think critically, take initiative, and step in when things require attention.

Working Arrangement (Important)

This role is

hybrid

, not fully remote.

While a large portion of the work can be done remotely, you will be

required to assist the CEO in person when needed

, depending on operational requirements. This may include in-person meetings, operational support, or hands-on tasks that require physical presence.

Candidates must be

flexible, reliable, and able to attend in person when required

. This role is best suited for someone comfortable working closely with leadership and supporting both remotely and on-site when necessary.

Key Responsibilities

Operations & Administration

Oversee daily administrative and operational tasks to ensure smooth execution Support leadership in managing ongoing operational priorities Maintain accurate documentation, reports, and internal records Ensure internal workflows and systems are running correctly

Quality Control & Process Oversight

Conduct quality checks across internal workflows and client deliverables Monitor internal processes to identify gaps, risks, or inefficiencies Proactively flag issues and suggest process improvements Ensure standards are consistently upheld across teams

Communication & Coordination

Coordinate with multiple teams to ensure deadlines and standards are met Monitor communication quality and response timesEnsure professionalism is maintained across internal and external communications Support clear, structured communication between teams and leadership

Client Escalations & Issue Handling

Act as a

first point of contact

for client issues and escalations Handle sensitive situations calmly and professionally Support issue resolution while knowing when to escalate matters Ensure issues are documented and followed through properly

Decision Support & Ownership

Support operational decision-making in time-sensitive situations Step in proactively when issues arise, this role requires ownership, not supervision Act as a dependable extension of leadership when needed Help ensure nothing "falls through the cracks"

Required Skills & Attributes

Strong operational and administrative background High emotional intelligence and excellent communication skills Ability to make sound decisions under pressure Detail-oriented with a strong sense of accountability Comfortable handling sensitive situations with discretion Strong problem-solving and analytical mindset Ability to work independently and take initiative without constant direction Tech-savvy and comfortable working with internal tools, dashboards, and systems Flexible and dependable, including availability for occasional in-person work

Ideal Candidate Profile

Highly intelligent and fast-learning Calm, composed, and solutions-driven Naturally takes the extra step to protect quality and outcomes Understands how small operational failures can create larger downstream issues Thinks like an owner, not an employee Comfortable balancing autonomy with accountability

Why This Role Matters

This is

not a basic support role

.

You will be trusted with

real responsibility, real decision-making, and real impact

on operations and client experience. Your role will directly support leadership and contribute to the overall stability and quality of the business.

High performers in this role can grow into

senior operations or leadership positions

over time.

Job Type: Full-time

Pay: $2,000.00-$4,000.00 per month

Benefits:

Casual dress On-site gym Work from home
Work Location: In person