Job Description

Deposit Support Assistant | Any Synergy branch location

The Synergy Experience - what is it exactly?

Just ask our employees.Their dedication to our customers (members) and each other has created an incredible place to work. We're local, and we offer personalized and competitive products & services. We are proud to be a part of a local, community-focused credit union and we are seeking a

Deposit Support Assistant

to help us continue our rich tradition of serving our community - since 1943!

What does a Deposit Support Assistant do?

Deposit Support Assistants provide day-to-day administrative support, providing efficient and effective service delivery of Synergy's products and services, to all our branch locations.

In this position, you will:

Respond to requests and inquiries received via email, phone and our deposit support portal ticketing system. Perform administrative functions related to payment services, accounts, and transactions Establish new or edit existing demand, non-registered and registered deposit accounts. Create/troubleshoot existing digital payment services as well as provide elevated support for digital channels. Complete quality assurance and imaging for documentation and risk scoring for new memberships. Collaborate with internal teams to execute on departmental and organizational initiatives. Ensure all activities are in compliance with relevant legislation, regulation, policies and procedures.

What you need for this role:

Grade 12 diploma with one to three years of job-related experience or equivalent combination of education and experience. Experience working with deposit related products and services in a financial service setting, would be considered an asset. Tech savviness and comfort working with a variety of software programs including MS Office Suite. Attention to detail and strong analysis skills. Strong collaboration skills to ensure the needs of our team and members are met. Demonstrate openness and innovation; looking for ways to improve and simplify work processes. A desire for continuous learning and growth. Participate fully as a member of the team, supporting a positive work environment.
If the above describes you, we want to hear from you! Submit your cover letter and

resume to careers@synergycu.ca

referencing

competition #255703

in the subject line. This position will be posted until a suitable candidate is hired.

More details:

Hours:

Permanent full-time, 37.5 hours weekly. Includes a Saturday rotation schedule, once trained.

Salary Grade:

$45,800 - $57,200 annually

Location

: Flexible; may work out of any of our current branch locations, with manager approval. Travel to Lloydminster or Kindersley may be required for the purposes of training, for 2 - 3 weeks. Travel for other Synergy business may also be required.

What do we offer?

Preferred rates on our products and services Benefits and Pension Competitive salary Investment in your professional development Community involvement and volunteer opportunities

A little more about us:

Synergy Credit Unionis a people-inspired credit union with ambitious goals. We endeavour to deliver amazing financial experiences, earn customers' (members') trust, grow our relationships, and build sustainable communities.

We exist to help our members achieve their financial goals by understanding their needs and delivering exceptional service in modern, convenient, and secure ways. We empower our members by sharing our experience and tools, so they can make robust plans through each stage of life.

We also live in the communities we serve. This matters to us. We invest locally by offering sponsorships, donations, and scholarships, and through volunteerism. We connect with groups looking to improve overall financial literacy by providing presentations and tailoring them for educational opportunities - for families, schools, youth groups - you name it. We are proud to serve more than 27,000 members and have reached over $2.5 billion in assets.

We were named one of

Saskatchewan's Top Employers for the 8th consecutive year

. This reflects our workplace culture and commitment to building relationships beyond banking with our members, and our team.

Synergy operates on the lands referred to as Treaty 6 Territory, which encompasses the unceded lands of Indigenous Nations and Peoples, including the Plains Cree, Woodland Cree, Saulteaux, Nakota, Dene, and Metis.

We thank all applicants in advance for their interest. Only those under consideration will be contacted.

The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

Synergy aspires to have a workforce that is representative of the diversity of our country and encourages applications from everyone.

Find out more about us!

https://www.youtube.com/user/SynergyCreditUnion

www.synergycu.ca

Job Types: Full-time, Permanent

Pay: $45,800.00-$57,200.00 per year

Benefits:

Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Vision care
Work Location: In person