Job Description

Overview

The Treatment Plan Coordinator plays a key role in supporting patients' understanding of their dental treatment options and ensuring a smooth transition from diagnosis to acceptance of care. This role combines administrative expertise, patient education, and financial coordination to help patients make informed decisions.

Hours:

Monday: 8:30am-5:30pm

Tuesday: 8:30am-5:30 pm

Wednesday 7:30am-5:00 pm

Thusrday: 7:30 am - 5:00pm

Friday- once a month

Saturday -once a month ( alternate week from the Friday)

Responsibilities:

Patient Communication & Education

Review treatment recommendations with patients in clear, patient-friendly language. Explain procedures, benefits, risks, and alternatives as outlined by the dentist. Provide written estimates and review insurance coverage details. Answer patient questions and address concerns with empathy and professionalism.

Treatment Planning & Scheduling

Coordinate appointments to align with treatment plans and patient availability. Ensure proper sequencing of multi-step treatments (e.g., crowns, implants, invisalign). Collaborate with clinical and hygiene teams to maintain an efficient schedule.

Financial Coordination

Present financial options Submit pre-determinations and insurance estimates to carriers. Track outstanding treatment plans and follow up with patients to encourage case acceptance.

Administrative & Compliance

Maintain accurate patient records in dental software (e.g., Tracker). Ensure compliance with

RCDSO

(Royal College of Dental Surgeons of Ontario),

CDHO

, and

ODA

guidelines. Protect patient privacy in accordance with

PHIPA

(Personal Health Information Protection Act). Support front desk team as needed with check-ins, check-outs, and billing.

Experience

Previous experience in dental administration, treatment coordination Knowledge of dental terminology, treatment procedures, and insurance processes in Ontario. Proficiency with dental software systems. Excellent communication and interpersonal skills; ability to build trust with patients. Strong organizational skills and attention to detail. Ability to multitask in a fast-paced environment while maintaining accuracy.

Preferred Assets

Level II Dental Assistant background (considered an asset). Experience with case presentations, Invisalign and Dental Implants Training in customer service, sales, or patient experience.
Job Type: Full-time

Pay: $30.00-$35.00 per hour

Expected hours: 34 - 37 per week

Benefits:

Dental care On-site parking
Application question(s):

Do you have experience using Tracker software?
Work Location: In person